Patient Scheduling & Call Center Specialist

Eye Cataract Retina Centre; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Eye Cataract Retina Centre in Singapore is seeking a dedicated patient services coordinator to manage inbound and outbound calls for scheduling outpatient appointments and surgeries. You will handle patient enquiries and complaints, document call information, and collaborate with colleagues to resolve issues effectively.

The role requires strong communication, computer literacy, and the ability to work both independently and within a team.

Qualifications

• Experience using clinic systems or software is preferred.
• Excellent communication and interpersonal skills.
• Ability to work both independently and in a team.

Responsibilities

• Make inbound and outbound calls to schedule outpatient appointments and surgeries.
• Schedule patients for outpatient appointments and surgeries accurately.
• Handle patient enquiries and complaints to ensure satisfaction.
• Escalate unresolved issues to supervisors promptly.
• Collaborate with colleagues to resolve patient-related issues efficiently.
• Provide patients with accurate information about products and services.
• Document all call information following SOPs.
• Follow up on patient calls and emails to ensure issues are addressed.
• Perform other duties to support clinic operations.

Skills

Communication

Interpersonal skills

Teamwork

Independent worker

Computer literacy

Education

N/O/A levels or equivalent

Tools

Clinic software

Job description

Eye Cataract Retina Centre in Singapore is seeking a dedicated patient services coordinator to manage inbound and outbound calls for scheduling outpatient appointments and surgeries. You will handle patient enquiries and complaints, document call information, and collaborate with colleagues to resolve issues effectively.

The role requires strong communication, computer literacy, and the ability to work both independently and within a team.