Patient Journey & Operations Optimization Lead

Changi General Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Changi General Hospital seeks a dedicated professional to optimize infrastructure capacity and re-engineer workflows across CGH Campus. The role supports project planning, drives workflow digitalisation, and coordinates cross-department initiatives to enhance the patient journey and care delivery.

You will lead end-to-end rollout of interventions, collaborate with stakeholders, and ensure alignment with CGH and SingHealth strategic goals, including liaising with MOH as needed.

Qualifications

• Bachelor’s Degree in any relevant discipline, preferably in Business Administration, Industrial Engineering, Operations Research or related fields.
• Minimum 2 years of working experience, preferably in healthcare or social service-related industry.
• Good presentation and writing skills.
• Knowledge of process re-engineering, data analytics, simulation modelling and project management will be an advantage.
• Experience in public policy planning, infrastructure planning, healthcare planning or healthcare operations will be an advantage.
• Independent and possess initiative to drive tasks and projects assigned to timely completion.

Responsibilities

• Develop good understanding of department / services’ operations andwork with stakeholders to streamline and re-engineer current workflows for the future patient journey, through the use of suitable methodologies such as Lean and Six Sigma
• Support supervisor in relevant projections and simulations with reference to actualized workload and sound assumptions / parameters
• Support supervisor in the management of facilities inventory
• Explore possible innovation solutions to improve workflow, not limited to digital solutions
• Collaborate with the enabler departments to translate the proposed to-be workflows into tangible requirements
• Provide project updates and timely escape when user requirements are in conflict with the respective project objectives and resources, as well organisational goals
• Organise and facilitate workflow discussions with hospital stakeholders to establish future patient journey
• Lead discussions to ensure that proposed workflows meet user requirements, and aligned with CGH and SingHealth strategic goals
• Lead the end-to-end rollout of interventions, including managing communications plan, coordinating with stakeholders, and analysing feedback to optimise outcome
• Liaison with MOH and any other relevant stakeholders to achieve required objectives
• Provide administrative support for the department, as well as secretariat support to the relevant Committees
• Any other duties assigned from time to time

Skills

Process re-engineering

Data analytics

Simulation modelling

Project management

Public policy planning

Healthcare operations

Presentation skills

Writing skills

Lean

Six Sigma

Initiative

Education

Bachelor’s Degree

Tools

Lean

Six Sigma

Job description

Changi General Hospital seeks a dedicated professional to optimize infrastructure capacity and re-engineer workflows across CGH Campus. The role supports project planning, drives workflow digitalisation, and coordinates cross-department initiatives to enhance the patient journey and care delivery.

You will lead end-to-end rollout of interventions, collaborate with stakeholders, and ensure alignment with CGH and SingHealth strategic goals, including liaising with MOH as needed.