Patient Experience Specialist

Recruit Express Pte Ltd; Singapore; Presencial; SGD 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Descripción de la vacante

Recruit Express Pte Ltd in Singapore seeks a patient-facing receptionist to greet patients, register them, and manage appointments. You will coordinate referrals to specialists, handle payments and inquiries, and address concerns with a high level of service. Shifts follow a supervisor roster and include health monitoring duties.

The role is roster-based, totaling 44 hours weekly, with weekday and Saturday shifts as outlined.

Formación

• Greeting and assisting patients with courtesy and professionalism.
• Handling appointment scheduling and referrals efficiently.
• Taking payments and addressing patient inquiries.
• Coordinating referrals to specialists and ensuring timely follow-ups.
• Maintaining clear communication with patients and roster-based tasks.

Responsabilidades

• Greet and register patients.
• Schedule patient appointments.
• Coordinate specialists' consultation referrals.
• Handle payments and respond to patient inquiries.
• Manage patient concerns, ensuring timely resolution and escalation when necessary.
• Communicate effectively with patients to provide a high level of customer service.
• Be stationed at health monitoring station; take height/weight and blood pressure as rostered.

Conocimientos

Customer service

Communication

Scheduling appointments

Payments handling

Team coordination

Descripción del empleo

Recruit Express Pte Ltd in Singapore seeks a patient-facing receptionist to greet patients, register them, and manage appointments. You will coordinate referrals to specialists, handle payments and inquiries, and address concerns with a high level of service. Shifts follow a supervisor roster and include health monitoring duties.

The role is roster-based, totaling 44 hours weekly, with weekday and Saturday shifts as outlined.