Patient Experience Coordinator

Recruit Express Pte Ltd; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Recruit Express Pte Ltd is seeking a Front Desk / Patient Services Associate to join a fast-paced healthcare environment in Singapore. You will welcome patients, assist with registration, appointments and inquiries, and ensure smooth administrative processes across the patient journey.

The role requires strong communication, meticulous organisation, and the ability to handle multiple tasks with a service-oriented mindset.

Qualifications

• Customer service experience is advantageous.
• Strong interpersonal and communication skills with a service mindset.
• Comfortable interacting with patients and handling enquiries professionally.
• Meticulous, organised and able to manage multiple tasks in a fast-paced environment.
• Good computer literacy and administrative skills.
• Able to work effectively both independently and as part of a team.
• Positive attitude with a willingness to learn and take on new responsibilities.

Responsibilities

• Welcome and assist patients with registration, appointments and general enquiries.
• Manage patient appointments, registrations and administrative documentation accurately.
• Provide clear and courteous assistance throughout the patient journey.
• Handle payments, billing-related matters and administrative transactions where required.
• Coordinate with medical and operational teams to facilitate smooth patient flow.
• Respond to patient enquiries and assist in resolving service-related matters professionally.
• Maintain accurate patient information and ensure relevant records are updated promptly.
• Support daily counter operations and other administrative duties as required.
• Contribute to a positive, efficient and patient-centric service environment.

Skills

Customer service

Front desk

Communication skills

Organised and meticulous

Multitasking

Computer literacy

Teamwork

Healthcare environment experience

Job description

Recruit Express Pte Ltd is seeking a Front Desk / Patient Services Associate to join a fast-paced healthcare environment in Singapore. You will welcome patients, assist with registration, appointments and inquiries, and ensure smooth administrative processes across the patient journey.

The role requires strong communication, meticulous organisation, and the ability to handle multiple tasks with a service-oriented mindset.