Patient Experience & Care Coordinator

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 22,000 - 31,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD in Singapore is seeking a customer-oriented staff member to greet patients, register them, and schedule appointments at the health monitoring station.

You will assist in taking height, weight and blood pressure, coordinate referrals to specialists, handle payments, and respond to patient inquiries with a high level of service. Rostered shifts include weekday mornings/afternoons and partial Saturdays.

Qualifications

• Greet and register patients.
• Schedule patient appointments.
• Coordinate referrals to specialists.
• Handle payments and respond to patient enquiries in a courteous and professional manner.
• Manage patient concerns, ensuring timely resolution and escalation when necessary.
• Communicate effectively with patients to provide a high level of customer service.

Responsibilities

• Greet and register patients
• Schedule patient appointments
• Coordinate specialists' consultation referrals
• Handle payments and respond to patient enquiries in a courteous and professional manner
• Manage patient concerns, ensuring timely resolution and escalation when necessary
• Communicate effectively with patients to provide a high level of customer service

Skills

Customer service mindset

Communication skills

Multitasking

Professional demeanor

Tools

Health monitoring station equipment

Job description

RECRUIT EXPRESS PTE LTD in Singapore is seeking a customer-oriented staff member to greet patients, register them, and schedule appointments at the health monitoring station.

You will assist in taking height, weight and blood pressure, coordinate referrals to specialists, handle payments, and respond to patient inquiries with a high level of service. Rostered shifts include weekday mornings/afternoons and partial Saturdays.