PASSENGER SERVICE AGENTS

FUTURE BRIGHT PTE. LTD.; Singapore; On-site; SGD 19,000 - 23,000; Full time

Job summary

FUTURE BRIGHT PTE. LTD. is seeking airline passenger service staff to assist travelers at check-in, verify travel documents, issue boarding passes and baggage tags, and help ensure a smooth departure experience.

You will greet passengers, manage check-in and ticketing tasks, inspect baggage, collect excess charges, provide airport information, and deliver excellent customer service through rotating 9-hour shifts.

Qualifications

• Experience in airline check-in or passenger services preferred.
• Good knowledge of travel documents and visa requirements.
• Strong communication and customer-service skills.

Responsibilities

• Greet passengers to create a welcoming environment.
• Check in passengers accurately for departure flights.
• Verify travel visas and documents to comply with regulations.
• Issue boarding passes and baggage tags efficiently.
• Inspect baggage to meet security requirements.
• Collect excess baggage charges per policy.
• Provide travel information to assist passengers.
• Manage flight departure processes to ensure timely departures.
• Relay airline policies to ensure compliance.
• Deliver excellent customer service to enhance satisfaction.
• Perform meet-and-greet services for passenger needs.
• Execute basic transactions related to check-in and ticketing.

Skills

Customer service

Check-in accuracy

Communication skills

Travel documentation knowledge

Tools

Check-in system

Job description

Job Summary

You will assist airline passengers by checking them in for departure flights, verifying travel documents and visa requirements, issuing boarding passes and baggage tags, managing baggage and excess charges, and ensuring a smooth and informed departure experience.

Responsibilities

• Greet airline passengers warmly to create a welcoming environment
• Check in passengers accurately for their departure flights to ensure correct boarding
• Verify passengers' travel visas and valid travel documents to comply with regulations
• Issue boarding passes and baggage tags efficiently to facilitate boarding and baggage handling
• Inspect and check baggage to meet airline and security requirements
• Collect excess baggage charges from passengers as per airline policies
• Provide clear travel and airport information to assist passengers in their journey
• Manage airline flight departure processes to ensure timely departures
• Relay airline policies to passengers to ensure compliance and awareness
• Deliver excellent customer service to enhance passenger satisfaction
• Perform meet and greet services to support passenger needs
• Execute basic computerized transactions related to check-in and ticketing processes

Other Information

• Salary $1,900 excluding overtime
• 5 days work week with rostered off days
• Rotating 9-hour shifts (0400-1300, 1200-2100, 2200-0700 hrs)