Partner Support Specialist - Google

FirstMile Ventures; Singapore; Hybrid; SGD 80,000 - 100,000; Full time

Benefits offered by this job

Annual performance bonus

Pax8 equity programme

Learning and development

LinkedIn Learning access

Wellbeing and coaching

Flexible hybrid working

Career development

Comprehensive employee benefits

Team events and community

Job summary

Pax8 is seeking a hands-on Google specialist to own and manage Google-related support cases, shaping the Google partnership across APAC. You will diagnose licensing, provisioning, and subscription issues, and collaborate with cross-functional teams to drive timely resolutions.

In this hybrid role, you’ll build scalable knowledge resources, identify trends, and improve partner experiences while working from our Singapore office and across the region.

Qualifications

• Proven experience in technical support, partner support, service delivery, or escalation management.
• Strong troubleshooting skills and the ability to diagnose complex technical issues.
• Experience working with ticketing and case management platforms.
• Exposure to SaaS, cloud, marketplace, distribution, or managed services environments.
• Excellent communication skills with the ability to build confidence with both technical and non-technical audiences.
• A proactive mindset, strong ownership, and the ability to navigate ambiguity in a fast-moving environment.
• Experience documenting processes and creating scalable knowledge resources.

Responsibilities

• Own and manage Google-related support cases, ensuring partners receive timely, high-quality resolutions.
• Investigate provisioning, licensing, and subscription issues across Google solutions.
• Perform approved manual remediation activities when automated processes fail.
• Collaborate with Support, Engineering, Product, and Google stakeholders to drive issue resolution.
• Create and maintain knowledge resources that improve self-service and reduce repeat issues.
• Identify trends, recurring challenges, and opportunities to improve the partner experience.

Skills

Tech support

Troubleshooting

Ticketing systems

SaaS experience

Communication

Ownership

Ambiguity navigation

Documentation

Tools

Google Workspace

Google Cloud

Job description

Be Part of Something New

This is not a typical support role.

You'll be joining at a defining moment in Pax8's Google journey, helping shape and stabilise one of our most strategic vendor partnerships. Working at the intersection of partner support, cloud technology, operations, and enablement, you'll become a recognised Google subject matter expert while helping build the foundations for long-term success across the APAC region.

As Pax8 continues its AI-first transformation, you'll have the opportunity to work alongside evolving technologies, influence emerging processes, and develop specialist expertise that will open doors across our global organisation.

Our Culture

At Pax8, it's business, and it IS personal.

We help small businesses turn their dreams into reality through the power of technology. Our people are passionate, creative, and unapologetically collaborative. We challenge each other with compassion, learn continuously, and celebrate success together.

We're looking for someone who enjoys solving complex problems, thrives in fast-moving environments, and wants to help build something meaningful from the ground up.

What You'll Be Doing

• Own and manage Google-related support cases, ensuring partners receive timely, high-quality resolutions.
• Investigate provisioning, licensing, and subscription issues across Google solutions.
• Perform approved manual remediation activities when automated processes fail.
• Collaborate with Support, Engineering, Product, and Google stakeholders to drive issue resolution.
• Create and maintain knowledge resources that improve self-service and reduce repeat issues.
• Identify trends, recurring challenges, and opportunities to improve the partner experience.

Why This Role Matters

Your work will directly influence how partners experience Google solutions through Pax8.

By helping resolve critical issues, building scalable knowledge resources, and strengthening support processes, you'll play a key role in enabling partner success, accelerating adoption, and helping Pax8 continue to grow one of its most strategic cloud partnerships.

What Success Looks Like

You'll thrive in this role if you bring:

• Proven experience in technical support, partner support, service delivery, or escalation management.
• Strong troubleshooting skills and the ability to diagnose complex technical issues.
• Experience working with ticketing and case management platforms.
• Exposure to SaaS, cloud, marketplace, distribution, or managed services environments.
• Excellent communication skills with the ability to build confidence with both technical and non-technical audiences.
• A proactive mindset, strong ownership, and the ability to navigate ambiguity in a fast-moving environment.
• Experience documenting processes and creating scalable knowledge resources.

Nice to Have

• Knowledge of Google Workspace, Google Cloud, or Chrome Enterprise.
• Google certifications or a willingness to achieve them.
• Experience supporting cloud marketplaces, provisioning workflows, or subscription management.

Trust and Hiring

At Pax8, we care deeply about building genuine, trust based relationships — starting with how we hire.

To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about — we're excited to meet you.

We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritising applications, but hiring decisions are made by our people. More information is available in our Recruitment Privacy Notice. If you have questions about how we hire or would prefer not to have your application supported by these tools, you can opt out at any part of our process.

Inclusion Matters

We encourage you to apply even if you don't meet 100% of the criteria. We're committed to diverse perspectives, inclusive hiring and sharing your transferrable skills. To fulfil this role, you must hold valid right to work in Singapore.

What You'll Get

Salary: SGD $80,000 - $100,000 per annum - depending on experience

In addition, you'll enjoy:

• Annual performance bonus opportunity
• Pax8 equity programme
• Learning and development investment
• Access to LinkedIn Learning
• Wellbeing support and coaching
• Flexible hybrid working
• Career development opportunities across a growing global organisation
• Comprehensive employee benefits package
• Team celebrations, community events and social activities

Our Singapore Office

Our Singapore office is designed to bring people together. It's a collaborative and welcoming environment where innovation, learning, and connection happen naturally. With modern facilities, excellent transport links, comfortable breakout spaces, and an inclusive culture, it's a place where you can do your best work while building meaningful relationships across the business.

Growth Opportunities

There's extensive room for a talented individual to grow at pace — whether that's advancing quickly in this role or exploring one of the many opportunities across our global organisation. You'll have access to our internal development hub designed to accelerate your skills and stretch your potential. Alongside specialist Learning & Development trainers, you'll also tap into AI powered tools, "born in the cloud" mentors, and cross continent collaboration that broaden your perspective and sharpen your expertise. We'll give you the space, trust, and the right projects to help you thrive — and full visibility of what it takes to reach your next level.

About Pax8

Our mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is also important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

Background Checks

As part of our hiring process, we are required to undertake pre-employment checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks may be completed for certain countries, such as criminal and financial). All checks are completed by our third-party provider, First Advantage. Once checks have been completed all candidates will receive a copy for their records.

Equal Opportunities

Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country you have applied for. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with local best practices and processed only in accordance with our recruiting processes. Privacy notice: https://www.pax8.com/en-us/terms/job-applicant-privacy-notice/