Partner Support Specialist – Google

Pax8, Inc.; Singapore; Hybrid; SGD 80,000 - 100,000; Full time

Benefits offered by this job

Salary bonus

Equity programme

Learning & development

Hybrid work

Wellbeing support

Job summary

Pax8, Inc. in Singapore seeks a Partner Support Specialist - Google to help partners adopt and scale Google solutions in a fast-paced cloud marketplace. You’ll own Google-related support cases, investigate provisioning/licensing issues, and drive issue resolution with cross-functional teams.

Success comes from strong troubleshooting, clear communication, and creating scalable knowledge resources for future self-service. Hybrid work and career growth opportunities are offered.

Qualifications

• Proven experience in technical or partner support and service delivery.
• Strong troubleshooting and issue-diagnosis abilities.
• Experience with ticketing/case management platforms.
• Exposure to SaaS/cloud or marketplace environments.

Responsibilities

• Own and manage Google-related support cases for partners.
• Investigate provisioning, licensing, and subscription issues.
• Perform manual remediation when needed and drive resolution.
• Collaborate with internal teams and Google stakeholders to fix issues.
• Create and maintain knowledge resources to reduce repeats.

Skills

Technical support

Partner support

Escalation management

Troubleshooting

SaaS

Communication

Knowledge base

Job description

Partner Support Specialist - Google page is loaded## Partner Support Specialist - Googlelocations: Singaporetime type: Full timeposted on: Posted Todayjob requisition id: R-102368Join **Pax8** Singapore as a **Partner Support Specialist - Google** and play a pivotal role in helping partners successfully adopt, provision, and scale Google solutions across one of the world's fastest-growing cloud marketplaces.** | Be Part of Something New**This is not a typical support role.You'll be joining at a defining moment in Pax8's Google journey, helping shape and stabilise one of our most strategic vendor partnerships. Working at the intersection of partner support, cloud technology, operations, and enablement, you'll become a recognised Google subject matter expert while helping build the foundations for long-term success across the APAC region.As Pax8 continues its AI-first transformation, you'll have the opportunity to work alongside evolving technologies, influence emerging processes, and develop specialist expertise that will open doors across our global organisation.** | Our Culture**At Pax8, it's business, and it IS personal.We help small businesses turn their dreams into reality through the power of technology. Our people are passionate, creative, and unapologetically collaborative. We challenge each other with compassion, learn continuously, and celebrate success together.We're looking for someone who enjoys solving complex problems, thrives in fast-moving environments, and wants to help build something meaningful from the ground up.** | What You'll Be Doing*** Own and manage Google-related support cases, ensuring partners receive timely, high-quality resolutions.* Investigate provisioning, licensing, and subscription issues across Google solutions.* Perform approved manual remediation activities when automated processes fail.* Collaborate with Support, Engineering, Product, and Google stakeholders to drive issue resolution.* Create and maintain knowledge resources that improve self-service and reduce repeat issues.* Identify trends, recurring challenges, and opportunities to improve the partner experience.** | Why This Role Matters**Your work will directly influence how partners experience Google solutions through Pax8.By helping resolve critical issues, building scalable knowledge resources, and strengthening support processes, you'll play a key role in enabling partner success, accelerating adoption, and helping Pax8 continue to grow one of its most strategic cloud partnerships.** | What Success Looks Like****You'll thrive in this role if you bring:*** Proven experience in technical support, partner support, service delivery, or escalation management.* Strong troubleshooting skills and the ability to diagnose complex technical issues.* Experience working with ticketing and case management platforms.* Exposure to SaaS, cloud, marketplace, distribution, or managed services environments.* Excellent communication skills with the ability to build confidence with both technical and non-technical audiences.* A proactive mindset, strong ownership, and the ability to navigate ambiguity in a fast-moving environment.* Experience documenting processes and creating scalable knowledge resources.** | Nice to Have*** Knowledge of Google Workspace, Google Cloud, or Chrome Enterprise.* Google certifications or a willingness to achieve them.* Experience supporting cloud marketplaces, provisioning workflows, or subscription management.** | Trust and Hiring**At Pax8, we care deeply about building genuine, trust based relationships - starting with how we hire.To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about - we're excited to meet you.We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritising applications, but hiring decisions are made by our people. More information is available in our Recruitment Privacy Notice. If you have questions about how we hire or would prefer not to have your application supported by these tools, you can opt out at any part of our process.** | Inclusion Matters**We encourage you to apply even if you don't meet 100% of the criteria. We're committed to diverse perspectives, inclusive hiring and sharing your transferrable skills. To fulfil this role, you must hold valid right to work in Singapore.** | What You'll Get****Salary: SGD $80,000 - $100,000 per annum** - depending on experienceIn addition, you'll enjoy:* Annual performance bonus opportunity* Pax8 equity programme* Learning and development investment* Access to LinkedIn Learning* Wellbeing support and coaching* Flexible hybrid working* Career development opportunities across a growing global organisation* Comprehensive employee benefits package* Team celebrations, community events and social activities** | Our Singapore Office**Our Singapore office is designed to bring people together. It's a collaborative and welcoming environment where innovation, learning, and connection happen naturally. With modern facilities, excellent transport links, comfortable breakout spaces, and an inclusive culture, it's a place where you can do your best work while building meaningful relationships across the business.** | Growth Opportunities**There's extensive room for a talented individual to grow at pace - whether that's advancing quickly in this role or exploring one of the many opportunities across our global organisation. You'll have access to our internal development hub designed to accelerate your skills and stretch your potential. Alongside specialist Learning & Development trainers, you'll also tap into AI powered tools, \"born in the cloud\" mentors, and cross continent collaboration that broaden your perspective and sharpen your expertise. We'll give you the space, trust, and the right projects to help you thrive - and full visibility of what it takes to reach your next level.** | About Pax8**Our mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is also important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.** | Background Checks**As part of our hiring process, we are required to undertake pre-employment checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks may be completed for certain countries, such as criminal and financial). All checks are completed by our third-party provider, First Advantage. Once checks have been completed all candidates will receive a copy for their records.**Equal Opportunities**Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country you have applied for. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with local best practices and processed only in accordance with our recruiting