Partner Experience Lead, Ads Sellside

Google; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Job summary

Google is seeking a Partner Experience Specialist for the gTech Ads Sellside team in Singapore. You will provide Level-2 consultations, author knowledge base guides, and lead operational readiness for regulatory and billing updates.

You will analyze partner friction, scale self-service resolution, and collaborate with cross-functional teams including Product, Finance, and Operations to improve workflows and customer outcomes. English proficiency required.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in solution consulting, project management, customer operations, or operational workflow management.

Responsibilities

• Provide Level-2 consultations for partner managers and support teams on complex policy, compliance, billing, tax, or payout escalations.
• Author and update internal knowledge base guides, escalation workflows, and troubleshooting documentation across Sellside products.
• Lead operational readiness, compliance launches, and partner enablement for regulatory mandates (e.g., GDPR, CMP) or billing and payment system updates.
• Analyze partner friction, enforcement trends, appeal rejections, or billing disputes to deliver actionable insights and drive product improvements with cross-functional teams.
• Scale self-service resolution and automated support infrastructure, including training AI troubleshooters and optimizing external help center resources.

Skills

Solution consulting

Education

Bachelor's degree or equivalent practical experience

Tools

SQL

Job description

Google is seeking a Partner Experience Specialist for the gTech Ads Sellside team in Singapore. You will provide Level-2 consultations, author knowledge base guides, and lead operational readiness for regulatory and billing updates.

You will analyze partner friction, scale self-service resolution, and collaborate with cross-functional teams including Product, Finance, and Operations to improve workflows and customer outcomes. English proficiency required.