Partner Experience Strategist, Ads Sellside

Google LLC; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Google is seeking a Partner Experience Specialist for gTech Ads Sellside in Singapore. You will provide level-2 consultations on complex escalations, author and update internal guides, and lead readiness for regulatory launches while partnering with cross‑functional teams.

Ideal candidates will have a background in solution consulting, data analysis, and digital advertising operations, with a proven ability to influence stakeholders and scale self‑service support tools across a global audience.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 2 years of experience in solution consulting, project management, customer operations, or operational workflow management.
• Experience resolving complex partner escalations and identifying operational friction to streamline workflows and implement long‑term process improvements.
• Experience analyzing data and operational trends (e.g., using SQL, dashboards, or spreadsheets) to identify root causes and deliver long‑term solutions.
• Experience autonomously leading end‑to‑end projects, influencing cross‑functional stakeholders (e.g., Product, Finance, Operations), and communicating updates effectively.
• Experience with digital advertising, publisher monetization platforms (e.g., AdSense, AdMob, Google Ad Manager), digital media, or technology operations.
• Experience developing technical workflows, optimizing help center resources, or improving automated self‑service support tools.

Responsibilities

• Provide Level‑2 consultations for partner managers and support teams on complex policy, compliance, billing, tax, or payout escalations.
• Author and update internal knowledge base guides, escalation workflows, and troubleshooting documentation across Sellside products (AdSense, AdMob, Google Ad Manager).
• Lead operational readiness, compliance launches, and partner enablement for regulatory mandates (e.g., GDPR, CMP) or billing and payment system updates.
• Analyze partner friction, enforcement trends, appeal rejections, or billing disputes to deliver actionable insights and drive product improvements with cross‑functional teams.
• Scale self‑service resolution and automated support infrastructure, including training AI troubleshooters and optimizing external help center resources.

Skills

Solution consulting

Project management

Customer operations

Operational workflow management

Escalation management

Process improvement

Data analysis

Cross-functional collaboration

Communication

Digital advertising

Ad tech platforms

Self-service support

Education

Bachelor’s degree or equivalent practical experience

Tools

SQL

Dashboards

Spreadsheets

AdSense/AdMob/Ad Manager

Job description

Google is seeking a Partner Experience Specialist for gTech Ads Sellside in Singapore. You will provide level-2 consultations on complex escalations, author and update internal guides, and lead readiness for regulatory launches while partnering with cross‑functional teams.

Ideal candidates will have a background in solution consulting, data analysis, and digital advertising operations, with a proven ability to influence stakeholders and scale self‑service support tools across a global audience.