Part-Time Service Crew

LOLA FAYE CAFE; Singapore; On-site; SGD 26,000 - 33,000; Full time

Job summary

LOLA FAYE CAFE in Singapore is seeking a versatile Customer Service & Outlet Associate to greet customers, answer menu questions, take orders for dine-in, takeaway or delivery, and ensure a smooth dining experience. You will also manage cashier duties, stock checks, and teamwork to support peak hours.

The role emphasizes strong communication, reliability, and adherence to hygiene standards, with shifts including weekends and holidays. Training will cover SOPs, safety, and quality service.

Qualifications

• Prior F&B or customer service experience is preferred but not compulsory.
• Able to communicate politely with customers and team members.
• Able to work in a fast-paced environment.
• Able to stand for long hours.
• Willing to work shifts, weekends, and public holidays.
• Positive attitude, responsible, and willing to learn.
• Good teamwork and basic problem-solving skills.

Responsibilities

• Greet customers warmly and professionally.
• Assist customers with menu enquiries and product recommendations.
• Take customer orders accurately for dine-in, takeaway, or delivery platforms.
• Serve food and beverages promptly and politely.
• Handle customer feedback, complaints, or special requests professionally.
• Ensure customers have a good overall dining experience.
• Operate the POS/cashier system accurately.
• Process cash, card, QR, and online payments.
• Ensure all orders are keyed in correctly.
• Check orders before serving or packing to avoid mistakes.
• Issue receipts when required.
• Report any cashier discrepancies to the supervisor or manager immediately.
• Serve food and drinks according to company standards.
• Pack takeaway and delivery orders neatly and correctly.
• Ensure condiments, cutlery, napkins, and packaging items are well-stocked.
• Communicate clearly with kitchen staff regarding orders, special requests, or delays.
• Maintain proper food handling and hygiene practices at all times.
• Refill service items such as cups, straws, tissues, takeaway bags, sauces, and utensils.
• Assist in checking and arranging stock deliveries.
• Inform supervisors when stock is running low.
• Prepare the outlet before opening and assist with closing duties.
• Ensure display items, menu boards, and promotional materials are neat and presentable.
• Work closely with kitchen, cashier, and service team members.
• Support colleagues during peak hours.
• Follow instructions from supervisors and managers.
• Assist with basic food preparation or drink preparation when required.
• Maintain a positive and professional working attitude.
• Follow company SOPs, grooming standards, and uniform requirements.
• Be punctual and adhere to assigned work schedules.
• Follow workplace safety rules and report hazards immediately.
• Handle company property and equipment responsibly.
• Maintain confidentiality of company information and internal matters.

Skills

Customer service

Cashier

Teamwork

Job description

Customer Service

• Greet customers warmly and professionally.
• Assist customers with menu enquiries and product recommendations.
• Take customer orders accurately for dine-in, takeaway, or delivery platforms.
• Serve food and beverages promptly and politely.
• Handle customer feedback, complaints, or special requests professionally.
• Ensure customers have a good overall dining experience.

Cashier & Order Handling

• Operate the POS/cashier system accurately.
• Process cash, card, QR, and online payments.
• Ensure all orders are keyed in correctly.
• Check orders before serving or packing to avoid mistakes.
• Issue receipts when required.
• Report any cashier discrepancies to the supervisor or manager immediately.

Food & Beverage Service

• Serve food and drinks according to company standards.
• Pack takeaway and delivery orders neatly and correctly.
• Ensure condiments, cutlery, napkins, and packaging items are well-stocked.
• Communicate clearly with kitchen staff regarding orders, special requests, or delays.
• Maintain proper food handling and hygiene practices at all times.

Cleanliness & Hygiene

• Maintain cleanliness of the dining area, counter, service station, and work areas.
• Clear tables promptly after customers leave.
• Clean and sanitise tables, chairs, trays, menus, and service equipment.
• Sweep, mop, and dispose of rubbish when required.
• Ensure toilets, if applicable, are clean and presentable.
• Follow company hygiene, food safety, and sanitation standards.

Stock & Outlet Preparation

• Refill service items such as cups, straws, tissues, takeaway bags, sauces, and utensils.
• Assist in checking and arranging stock deliveries.
• Inform supervisors when stock is running low.
• Prepare the outlet before opening and assist with closing duties.
• Ensure display items, menu boards, and promotional materials are neat and presentable.

Teamwork & Operations Support

• Work closely with kitchen, cashier, and service team members.
• Support colleagues during peak hours.
• Follow instructions from supervisors and managers.
• Assist with basic food preparation or drink preparation when required.
• Maintain a positive and professional working attitude.

Compliance & Company Standards

• Follow company SOPs, grooming standards, and uniform requirements.
• Be punctual and adhere to assigned work schedules.
• Follow workplace safety rules and report hazards immediately.
• Handle company property and equipment responsibly.
• Maintain confidentiality of company information and internal matters.

Requirements

• Prior F&B or customer service experience is preferred but not compulsory.
• Able to communicate politely with customers and team members.
• Able to work in a fast-paced environment.
• Able to stand for long hours.
• Willing to work shifts, weekends, and public holidays.
• Positive attitude, responsible, and willing to learn.
• Good teamwork and basic problem-solving skills.

Performance Expectations

• Provide friendly and efficient service.
• Maintain cleanliness and hygiene at all times.
• Minimise order mistakes and customer complaints.
• Work well with the team during busy operations.
• Follow company SOPs and instructions consistently.