Executive/Senior Executive, Airline Relations

SATS Ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

SATS Ltd. Singapore is seeking an experienced account management professional to act as the main point of contact for airline clients.

You will ensure smooth service delivery through audits and random sampling, coordinate inventory and meal presentations, and implement new requirements from airlines. You will build strong relationships with clients locally and at headquarters, anticipate changes, resolve issues, and support operations to meet airline expectations.

Qualifications

• Degree holder with at least 3 years of account management or operations experience.
• Excellent communication abilities and a results-driven mindset.
• Strong problem-solving skills in a fast-paced environment.

Responsibilities

• Be the main point of contact for assigned clients.
• Ensure delivery of services via audits and sampling.
• Coordinate airline inventory and meal presentations.
• Collaborate with airline HQ and Singapore teams.
• Resolve client issues and complaints.
• Support operations with new requirements.

Skills

Communication skills

Problem solving

Multitasking

Results-driven mindset

Education

Bachelor's degree

Job description

Job Description

• Main point of contact for clients assigned
• Responsible to act on behalf of the client to ensure smooth delivery of services, via audits, random sampling exercises etc.
• Ensure that the operational departments carry out all new requirements or changes as and when required by the airlines
• Monitor airline inventory to ensure availability as well as to manage cabin crew voyage reports
• Coordinate airline scheduled and non-scheduled meal presentations
• Provide additional checks and balances on behalf of the airline for all products and services provided for the airline out of Singapore
• Relationship building with airline clients and enhance customer relations both at the local level in Singapore and at the HQ level
• Anticipate key account changes and improvements and communicating with internal operational teams on foreseeable changes
• Resolve key client issues and complaints
• Any other duties as assigned

Key Responsibilities

• Main point of contact for clients assigned
• Responsible to act on behalf of the client to ensure smooth delivery of services, via audits, random sampling exercises etc.
• Ensure that the operational departments carry out all new requirements or changes as and when required by the airlines
• Monitor airline inventory to ensure availability as well as to manage cabin crew voyage reports
• Coordinate airline scheduled and non-scheduled meal presentations
• Provide additional checks and balances on behalf of the airline for all products and services provided for the airline out of Singapore
• Relationship building with airline clients and enhance customer relations both at the local level in Singapore and at the HQ level
• Anticipate key account changes and improvements and communicating with internal operational teams on foreseeable changes
• Resolve key client issues and complaints
• Any other duties as assigned

In This Role, You Will Be Required To

• Main point of contact for clients assigned
• Responsible to act on behalf of the client to ensure smooth delivery of services, via audits, random sampling exercises etc.
• Ensure that the operational departments carry out all new requirements or changes as and when required by the airlines
• Monitor airline inventory to ensure availability as well as to manage cabin crew voyage reports
• Coordinate airline scheduled and non-scheduled meal presentations
• Provide additional checks and balances on behalf of the airline for all products and services provided for the airline out of Singapore
• Relationship building with airline clients and enhance customer relations both at the local level in Singapore and at the HQ level
• Anticipate key account changes and improvements and communicating with internal operational teams on foreseeable changes
• Resolve key client issues and complaints
• Any other duties as assigned

Key Requirements

You are best equipped for this role if you are:

• Degree holder with at least 3 years of account management or operational experience background is preferred
• Possesses excellent communication abilities and a results-driven mindset to drive success
• With strong problem-solving skills to effectively manage ground staff
• Able to multitask and deliver results in a fast-paced environment