Park Operations Leader – Guest Experience & Safety

DREAMUS EDUTAINMENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 110,000; Full time

Job summary

DreamUs Parks in Singapore is seeking a hands-on Park Manager to oversee daily operations, guest experiences, safety and cleanliness standards, and lead a team of operations staff.

You will manage park performance, manpower planning, customer service, and facilities upkeep while achieving financial targets, working with Sales, Marketing, HR, and Finance to drive growth and memorable experiences for families.

Qualifications

• Diploma or Bachelor's Degree in a related field.
• Minimum 3 years of operations management experience in family entertainment centres, attractions, theme parks, hospitality, retail, or related service industries.
• Experience leading and managing teams in a supervisory or managerial capacity.
• Proven experience managing operational budgets, manpower planning, and P&L performance.

Responsibilities

• Oversee and manage the Profit & Loss (P&L) of DreamUs Parks, ensuring financial targets are met.
• Develop and manage operations schedules to optimize cost efficiency while maintaining high service standards.
• Train and supervise the attractions crew to consistently meet established service levels.
• Ensure Park facilities adhere to the highest safety, sanitization, and cleanliness standards.
• Conduct regular inspections and maintenance to uphold these standards.
• Continuously review and improve the park's user experience through enhanced service standards, programs, and offerings.
• Handle customer service issues promptly and efficiently on-site, via phone, or through digital communication channels.
• Plan and oversee the smooth execution of park programs, working closely with the attractions team to ensure successful delivery.
• Manage daily cash sales and ensure accurate and timely reporting.
• Prepare detailed monthly reports and participate in regular business and operational meetings.
• Implement, monitor, and enforce park policies and procedures to ensure operational efficiency and compliance.
• Identify and address operational issues to improve overall park performance.
• Collaborate with sales and marketing teams to promote park offerings.
• Support cross-functional initiatives to enhance park performance and customer satisfaction.
• Mentor and develop team members through regular performance reviews, goal setting, and career development initiatives.
• Foster a positive work environment that encourages teamwork, creativity, and continuous improvement.
• Perform any other duties as assigned to ensure the success and growth of DreamUs Parks.

Skills

Leadership

Operations management

Budgeting

Manpower planning

P&L management

Education

Bachelor's Degree in Business Administration, Hospitality, Tourism, Recreation Management, or Operations Management

Diploma in Business Administration, Hospitality, Tourism, Recreation Management, or related field

Job description

DreamUs Parks in Singapore is seeking a hands-on Park Manager to oversee daily operations, guest experiences, safety and cleanliness standards, and lead a team of operations staff.

You will manage park performance, manpower planning, customer service, and facilities upkeep while achieving financial targets, working with Sales, Marketing, HR, and Finance to drive growth and memorable experiences for families.