Paiza Executive Host

Marina Bay Sands; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

Marina Bay Sands is seeking a Paiza Guest Services associate to assist Paiza guests during their visit. You will deliver excellent service, assist with arrivals, departures, luggage, transportation, and Paiza program enrollment.

Responsibilities include setting up private gaming salons, supporting events, and conducting MBS casino tours. You will collaborate with Sales, Transportation, Front Office, Cage and Table Games to ensure guest satisfaction, while following all policies.

Qualifications

• Diploma or higher in Hospitality, Business, Marketing or related disciplines.
• Prior sales or customer service experience preferred.
• Candidates with no relevant work experience are welcome to apply.
• Customer-focused with strong teamwork and problem-solving skills.

Responsibilities

• Provide excellent and delightful service to Paiza guests and assist with their needs and requests.
• Meet and greet guests at checkpoints and assist with arrival/departure arrangements.
• Manage the Paiza Membership counters and enrollment.
• Assist guests with Paiza Programs opening and settlement.
• Prepare and set up private gaming salons for Paiza guests.
• Assist with Special Events and Promotions.
• Conduct MBS Casino tours for Paiza guests.
• Work with Sales, Transportation, Front Office, Cage, Table Games to meet guest requests.
• Ensure compliance with company guidelines and regulations.
• Perform other ad hoc duties as required.

Skills

Customer service

Team player

Problem solving

Communication

Education

Diploma or higher in Hospitality, Business, Marketing

Tools

Outlook

MS Office

Job description

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Summary

Responsible for assisting Paiza guests during their visit to Marina Bay Sands (MBS).

Job Responsibilities

• Provide excellent and delightful service to all Paiza guests and assist them with their needs and requests.

• Meet and Greet guests at the checkpoints and assist with arrival and departure arrangements – i.e., Hotel Room, Luggage, Transportation, etc.

• Manage the Paiza Membership counters and assist with Paiza Membership enrollment.

• Assist guests with Paiza Programs opening and settlement.

• Prepare and ensure proper set-up of private gaming salons for Paiza guests.

• Assist with Special Events and Promotions.

• Conduct MBS Casino tours for Paiza guests.

• Work closely with stakeholders (such as Sales, Transportation, Front Office, Cage, Table Games, etc.) on guests’ requests and feedback, and ensure that excellent guest satisfaction is achieved.

• Ensure compliance with the organization’s guidelines and regulations when carrying out work duties.

• Perform all other ad hoc duties as and when required.

Job Requirements

Education & Certification

• Diploma or higher qualification in Hospitality, Business, Marketing or any related disciplines.

Experience

• Prior experience in Sales or Customer Service role preferred.

• Candidates with no relevant work experience are welcome to apply.

Other Prerequisites

• Customer-focused, excellent team player and possess good problem-solving skills.

• Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays.

• Able to communicate confidently in Mandarin, with at least intermediate proficiency in English, to effectively engage with Mandarin-speaking guests. Other Asian dialects or languages will be viewed favorably.

• Must be comfortable working in designated smoking environments as required by the role.

• Competent in Outlook and Microsoft Office program (Word, Excel, PowerPoint)

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.