Paiza Executive Host (VIP Services)

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 4,200 - 6,200; Full time

Job summary

Marina Bay Sands is seeking a Paiza Guest Services Associate to assist Paiza guests during their visit, greet guests at checkpoints, manage Paiza memberships, and coordinate private gaming salons. The role requires Mandarin fluency with strong English, flexibility across shifts, and a customer-focused mindset.

You will collaborate with Sales, Transportation, Front Office, and other departments to ensure exceptional guest satisfaction and seamless event support within a premier hospitality and

Qualifications

• Diploma or higher in Hospitality, Business, Marketing or related field.
• Prior experience in Sales or Customer Service preferred; fresh graduates welcome.
• Mandarin proficiency with at least intermediate English; other Asian dialects a plus.
• Willingness to work in designated smoking environments and varying shifts, including mornings, afternoons, nights and public holidays.
• Customer-focused, excellent team player and strong problem-solving skills.
• Proficient in Outlook and MS Office (Word, Excel, PowerPoint).

Responsibilities

• Provide excellent service to Paiza guests and assist with their needs.
• Meet and greet guests at checkpoints; assist with arrival/departure arrangements (hotel room, luggage, transportation).
• Manage Paiza Membership counters and enrollment.
• Assist guests with Paiza Programs opening and settlement.
• Prepare setup of private gaming salons for Paiza guests.
• Assist with Special Events and Promotions.
• Conduct MBS Casino tours for Paiza guests.
• Collaborate with Sales, Transportation, Front Office, Cage, Table Games, etc. to ensure guest satisfaction.
• Ensure compliance with company guidelines and regulations.
• Perform other ad hoc duties as required.

Skills

Customer service

Communication

Teamwork

Problem solving

Education

Diploma or higher in Hospitality/Business/Marketing

Tools

Outlook

MS Office

Job description

WE TAKE YOU ABOVE BEYOND Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Summary

Responsible for assisting Paiza guests during their visit to Marina Bay Sands (MBS).

Job Responsibilities

• Provide excellent and delightful service to all Paiza guests and assist them with their needs and requests.
• Meet and Greet guests at the checkpoints and assist with arrival and departure arrangements – i.e., Hotel Room, Luggage, Transportation, etc.
• Manage the Paiza Membership counters and assist with Paiza Membership enrollment.
• Assist guests with Paiza Programs opening and settlement.
• Prepare and ensure proper set-up of private gaming salons for Paiza guests.
• Assist with Special Events and Promotions.
• Conduct MBS Casino tours for Paiza guests.
• Work closely with stakeholders (such as Sales, Transportation, Front Office, Cage, Table Games, etc.) on guests’ requests and feedback, and ensure that excellent guest satisfaction is achieved.
• Ensure compliance with the organization’s guidelines and regulations when carrying out work duties.
• Perform all other ad hoc duties as and when required.

Job Requirements

• Education & Certification Diploma or higher qualification in Hospitality, Business, Marketing or any related disciplines.
• Experience Prior experience in Sales or Customer Service role preferred. Candidates with no relevant work experience are welcome to apply.
• Other Prerequisites Able to communicate confidently in Mandarin, with at least intermediate proficiency in English, to effectively engage with Mandarin-speaking guests. Other Asian dialects or languages will be viewed favorably. Must be comfortable working in designated smoking environments as required by the role. Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays. Customer-focused, excellent team player and possess good problem-solving skills. Competent in Outlook and Microsoft Office program (Word, Excel, PowerPoint)

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company. Marina Bay Sands has stood as an architectural marvel and the crown jewel in Singapore’s skyline. Home to the world's most spectacular rooftop infinity pool and approximately 1,850 rooms and suites, the integrated resort offers exceptional dining, retail, and entertainment choices, complete with a year-round calendar of signature events and festivals. As one of the largest players in hospitality, Marina Bay Sands is dedicated to being a good corporate citizen to serve its people, communities and environment. It drives social impact through its community engagement programme, Sands Cares, and leads environmental stewardship through its global sustainability programme, Sands ECO360. The integrated resort has been recognised locally and internationally, receiving over 1,000 awards and accolades to date. Marina Bay Sands is the largest hotel in Singapore to be certified to the Global Sustainable Tourism Council Industry Criteria for Hotels and Accommodations, while Expo & Convention has been named Venue of the Year at the Singapore MICE Awards for two consecutive years.