Paiza Executive Host

Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

Marina Bay Sands invites a guest services professional to support Paiza guests visiting the resort. You will warmly welcome guests, assist with their needs, and coordinate arrival and departure arrangements at checkpoints.

You will manage Paiza Membership counters, assist with Paiza programs, set up private gaming salons, support events, and collaborate with Sales, Transportation, Front Office, Cage and Table Games to ensure outstanding guest satisfaction.

Qualifications

• Diploma or higher qualification in Hospitality, Business, Marketing.
• Prior experience in Sales or Customer Service is preferred.
• Candidates with no relevant work experience are welcome to apply.

Responsibilities

• Provide excellent service to Paiza guests and assist with their needs and requests.
• Meet and greet guests at checkpoints and assist with arrival and departure arrangements.
• Manage Paiza Membership counters and enrollment.
• Assist guests with Paiza Programs opening and settlement.
• Prepare and ensure proper set-up of private gaming salons for Paiza guests.
• Assist with Special Events and Promotions.
• Conduct MBS Casino tours for Paiza guests.
• Work with Sales, Transportation, Front Office, Cage, Table Games on guest requests and feedback.
• Ensure compliance with organizational guidelines and regulations.
• Perform all other ad hoc duties as required.

Skills

Customer service

Team player

Problem solving

Mandarin communication

English proficiency

MS Office

Outlook

Education

Diploma or higher (Hospitality/Business/Marketing)

Tools

Outlook

Microsoft Office

Job description

Job Summary

Responsible for assisting Paiza guests during their visit to Marina Bay Sands (MBS).

Job Responsibilities

• Provide excellent and delightful service to all Paiza guests and assist them with their needs and requests.
• Meet and Greet guests at the checkpoints and assist with arrival and departure arrangements - i.e., Hotel Room, Luggage, Transportation, etc.
• Manage the Paiza Membership counters and assist with Paiza Membership enrollment.
• Assist guests with Paiza Programs opening and settlement.
• Prepare and ensure proper set-up of private gaming salons for Paiza guests.
• Assist with Special Events and Promotions.
• Conduct MBS Casino tours for Paiza guests.
• Work closely with stakeholders (such as Sales, Transportation, Front Office, Cage, Table Games, etc.) on guests' requests and feedback, and ensure that excellent guest satisfaction is achieved.
• Ensure compliance with the organization's guidelines and regulations when carrying out work duties.
• Perform all other ad hoc duties as and when required.

Education & Certification

• Diploma or higher qualification in Hospitality, Business, Marketing or any related disciplines.

Experience

• Prior experience in Sales or Customer Service role preferred.
• Candidates with no relevant work experience are welcome to apply.

Other Prerequisites

• Customer-focused, excellent team player and possess good problem-solving skills.
• Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays.
• Able to communicate confidently in Mandarin, with at least intermediate proficiency in English, to effectively engage with Mandarin-speaking guests. Other Asian dialects or languages will be viewed favorably.
• Must be comfortable working in designated smoking environments as required by the role.
• Competent in Outlook and Microsoft Office program (Word, Excel, PowerPoint)

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.