Outreach Programs & Digital Experience Lead

Public Service Division; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

Public Service Division seeks a dynamic professional to lead outreach programmes and digital platforms across diverse workforce segments in Singapore. You will drive programme governance, evaluate outcomes and coordinate with vendors to deliver integrated services.

The role emphasises user-centric design, stakeholder collaboration, and the continuous improvement of digital touchpoints to enhance career journeys for seniors, graduates and back-to-work individuals.

Qualifications

• At least 5 years of relevant experience in programme management, digital transformation, service design, product management, operations or stakeholder engagement.
• Experience managing vendors, budgets, stakeholders and concurrent projects in a fast-paced environment.
• Experience analysing data and preparing reports to support business decisions is advantageous.
• Experience working with digital platforms, user experience or customer service initiatives would be an advantage.
• Candidates without the required qualifications but with strong relevant experience may be considered.

Responsibilities

• Drive programme management for funding administration, governance and performance monitoring, ensuring effective programme delivery, compliance with funding requirements and timely reporting of outcomes.
• Support the review, scoping and implementation of digital platform enhancements to meet business and operational needs.
• Gather business requirements, coordinate with users and vendors, and manage the delivery of assigned digital initiatives.
• Monitor platform performance, user feedback and operational metrics, and recommend improvements to enhance service delivery.
• Support vendor management activities, including project tracking, issue resolution and contract deliverables.
• Design and implement enhancements to user journeys across physical and digital touchpoints to improve user experience.
• Develop and pilot engagement strategies and career-related activities across diverse workforce segments.
• Conceptualise and implement novel solutions to serve individuals in enhancing their career health and to support their career journey
• Evaluate project outcomes and recommend refinements based on participation data and user insights.
• Coordinate with internal teams and partners to ensure integrated delivery across platforms, programmes and outreach activities.

Skills

Strategic Planning

Stakeholder Management

Budget Management

Communication

Data & Insights

Problem Solving

Risk Management

Digital Tools

Job description

Public Service Division seeks a dynamic professional to lead outreach programmes and digital platforms across diverse workforce segments in Singapore. You will drive programme governance, evaluate outcomes and coordinate with vendors to deliver integrated services.

The role emphasises user-centric design, stakeholder collaboration, and the continuous improvement of digital touchpoints to enhance career journeys for seniors, graduates and back-to-work individuals.