Outpatient Clinic Operations Leader

National Cancer Centre Singapore Pte Ltd; Singapore; On-site; SGD 72,000 - 108,000; Full time

Job summary

The National Cancer Centre Singapore is seeking a Clinic Operations Manager to oversee the Specialist Outpatient Clinic (SOC) operations. You will supervise clinic staff, coordinate registration, billing and patient services, and liaise with multiple departments to ensure smooth workflows.

You will review data, identify problems, and propose improvements while leading Lean and PDCA-driven quality projects. A university degree and 2–4 years of clinic experience are preferred.

Qualifications

• University degree in any discipline.
• Minimum 2–4 years of related working experience managing clinic operations, preferably in a PHI.
• Strong analytical, communication, and problem-solving skills.
• Passion to serve patients and people-oriented.
• Ability to work well with others and strong collaboration skills.

Responsibilities

• Manage and supervise the operational and administrative functions of the Specialist Outpatient Clinic (SOC).
• Plan and coordinate clinic operations, including staff supervision and patient service delivery.
• Monitor KPIs and ensure high-quality patient services.
• Handle patient feedback and complaints, conducting investigations when necessary.
• Develop workflows for new services and audit efficiency of processes.
• Coordinate ad hoc projects and supervise staff performance in patient-facing roles.
• Conduct training sessions and collaborate with departments for seamless patient workflow.
• Participate in quality improvement projects using Lean Management and PDCA cycles.

Skills

Analytical skills

Communication skills

Problem-solving

Collaboration

Education

University degree

Tools

Lean Management

PDCA cycles

Job description

The National Cancer Centre Singapore is seeking a Clinic Operations Manager to oversee the Specialist Outpatient Clinic (SOC) operations. You will supervise clinic staff, coordinate registration, billing and patient services, and liaise with multiple departments to ensure smooth workflows.

You will review data, identify problems, and propose improvements while leading Lean and PDCA-driven quality projects. A university degree and 2–4 years of clinic experience are preferred.