Outlet Operations & Growth Leader

Have Fun Dte; Singapore; On-site; SGD 47,000 - 69,000; Full time

Job summary

Goodwill Entertainment Holding Limited seeks an experienced Outlet Manager to own the operations and business performance of an outlet. You will lead the team, drive performance, and implement outlet-level marketing initiatives while maintaining stable store operations.

The ideal candidate is a hands-on operator with business awareness, capable of managing day-to-day activities independently and improving outlet performance within the Group’s framework.

Qualifications

• Minimum 3–5 years of experience in outlet or store management.
• Experience delivering outlet-level marketing or promotional initiatives.
• Strong leadership and team development abilities.
• Comfortable working with operational data and performance reporting.
• Ability to work in a fast-paced entertainment or service environment.

Responsibilities

• Take ownership of outlet business performance including revenue, profitability, and operational stability.
• Monitor key performance indicators and implement actions to improve results.
• Identify operational issues and implement corrective measures when necessary.
• Plan and execute outlet-level marketing initiatives aligned with HQ strategy.
• Drive customer engagement, repeat visits, and local promotional activities.
• Lead, supervise, and motivate outlet staff to maintain operational standards.
• Develop and train team members to maintain consistent service quality.
• Support the development of supervisors or assistant managers within the team.
• Ensure smooth day-to-day operations and maintain service standards.
• Manage staffing, scheduling, and labour productivity effectively.
• Maintain outlet environment, safety standards, and customer experience.
• Prepare and submit operational reports including monthly performance reports.
• Monitor business trends and explain performance fluctuations when necessary.
• Use operational data to support decision-making and performance improvement.
• Ensure compliance with company policies and regulatory requirements.
• Maintain safety, hygiene, and operational standards at all times.

Skills

Outlet management

People leadership

Data analysis

Customer growth

Marketing planning

Operational reporting

Problem solving

Job description

Goodwill Entertainment Holding Limited seeks an experienced Outlet Manager to own the operations and business performance of an outlet. You will lead the team, drive performance, and implement outlet-level marketing initiatives while maintaining stable store operations.

The ideal candidate is a hands-on operator with business awareness, capable of managing day-to-day activities independently and improving outlet performance within the Group’s framework.