Outlet Operations & Customer Experience Lead

HA HA BIN UNLIMITED; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

HA HA BIN UNLIMITED is seeking a capable leader to oversee service quality, customer satisfaction, and staff development. You will drive compliance with hygiene and regulatory standards while guiding changes and innovation within the business unit.

The role focuses on managing operations, stakeholder relationships, and the customer experience to ensure a high standard of service delivery across the outlet.

Qualifications

• Experience in the same industry is an advantage.
• Positive, confident and personable demeanor.
• Ability to thrive in a high‑pressure environment.
• Creative, innovative thinking.
• Exceptional standards for cleanliness, health, and safety.

Responsibilities

• Analyze service quality and customer satisfaction.
• Conduct staff performance assessment and manage training.
• Contribute to innovation within own scope of work in the business unit.
• Facilitate compliance with legislative and regulatory requirements.
• Identify and establish internal and external stakeholder relationships.
• Lead team to implement change.
• Manage and implement business continuity plans.
• Manage compliance with food and beverage hygiene policies and procedures.
• Manage food and beverage operations.
• Manage site/outlet and equipment maintenance.
• Manage the customer experience.

Skills

Experience in the same industry

Positive demeanor

Thrives under pressure

Creative thinking

High standards of cleanliness

Job description

HA HA BIN UNLIMITED is seeking a capable leader to oversee service quality, customer satisfaction, and staff development. You will drive compliance with hygiene and regulatory standards while guiding changes and innovation within the business unit.

The role focuses on managing operations, stakeholder relationships, and the customer experience to ensure a high standard of service delivery across the outlet.