Outlet Manager 分店经理

OCML SINGAPORE PTE. LTD.

Singapore

On-site

SGD 42,000 - 66,000

Full time

2 days ago

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Benefits offered by this job

Meal allowance

Transport allowance

Yearly performance bonus

Medical benefits

Long service award

Leave benefits

Career development opportunities

Conducive work environment

Job summary

OCML Singapore PTE. LTD. is seeking a motivated supervisor for its retail spa outlets. You will manage day-to-day staff activities, plan shifts, and ensure courteous service to English and Chinese customers while meeting performance targets.

The role requires strong leadership, multitasking, and proficiency with Microsoft Office; full-time hours include weekdays and weekends. Employees receive meal and transport allowances, annual bonus, medical benefits, and opportunities for career growth.

Qualifications

Good interpersonal and communication skills.
Strong leadership and people management abilities.
Ability to handle multiple priorities in a fast-paced setting.
Requires proficiency in Microsoft Office.
Beneficial: experience in Sales - Retail / Spa and Wellness.

Responsibilities

Manage day-to-day activities of employees to ensure coverage and plan work.
Communicate and enforce company policies and procedures.
Ensure staff are trained and certified as required and have necessary tools.
Oversee outlet operations for efficiency.
Provide excellent customer service and meet service standards.
Ensure compliance with hygiene, cleanliness, safety and regulatory guidelines.
Drive store targets and monitor sales performance.
Lead and supervise frontline staff; conduct briefings on procedures.
Evaluate sales and work performance; train staff on service delivery, sales techniques, and product knowledge.
Mentor new staff to promote internal growth.

Skills

Interpersonal skills

Leadership

Multi-tasking

Microsoft Office

Bilingual English/Chinese

Tools

Microsoft Office

Job description

Job Description

Manage the day-to-day work activities of the employees to ensure proper coverage, and plan and assign work
Communicate and enforce policies and procedures
Ensure all staff are properly trained, and certified as required, and have the tools and equipment needed to effectively carry out their job
Oversee the daily operations of outlet for efficient operations
Ensure good and prompt service to satisfy customers' needs
Ensure outlet compliance to all authority regulations including but not limited to hygiene, cleanliness, and workplace safety guidelines
Ensure outlet compliance to Company's regulations such as sales reporting, cash management and inventory control
Drive & exceed individual & store targets
Provide excellent customer service
Lead and supervise frontline staff, conduct briefing sessions on company procedures and policies
Evaluate sales and work performance of frontline staff
Ensure frontline staff are well trained in their service delivery, sales techniques, and product knowledge
Guiding and training new staff members to promote internal growth

Job Requirements

Good interpersonal and communication skills
Good leadership and people management skills
Able to manage multiple priorities in a fast-paced work environment
Proficient in Microsoft Office software
Managers specializing in Sales - Retail / General, Spa and Wellness would be a plus
Full time/permanent position
Able to commit to working retail hours on weekdays (10.45am-9pm) and weekends/public holidays (9.45am-6pm)
Must be able to communicate with English & Chinese speaking customers (to provide consultation and recommend suitable treatments to English and Chinese speaking customers.)

Staff Benefits