Outlet Manager 分店经理

MEND TCM WELLNESS PTE. LTD.

Singapore

On-site

SGD 48,000 - 72,000

Full time

2 days ago

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Benefits offered by this job

Salary scheme

Meal allowance

Transport allowance

Yearly performance bonus

Medical benefits

Workers’ insurance

Long service award

Leave benefits

Career progression

Conducive work environment

Job summary

MEND TCM WELLNESS PTE. LTD. is seeking a capable Retail Operations Manager in Singapore to lead day-to-day staff activities, plan coverage, and ensure exceptional customer service.

You will enforce policies, guide frontline staff, and drive store performance while maintaining compliance with hygiene and safety standards. The role requires strong leadership, multi-tasking, and the ability to interact with English and Chinese speaking customers.

Qualifications

Strong interpersonal and communication abilities.
Proven leadership and people management skills.
Capable of prioritising tasks in a fast-paced environment.
Proficient with Microsoft Office.
Experience in sales - Retail / General, Spa and Wellness is a plus.
Commitment to full-time work hours (retail shifts).
Able to engage English and Chinese speaking customers for consultations.

Responsibilities

Manage day-to-day activities and staff coverage.
Communicate and enforce policies and procedures.
Ensure staff training, certification, and tool availability.
Oversee outlet operations for efficiency and service quality.
Provide excellent customer service and meet store targets.
Ensure compliance with hygiene, safety, and regulatory guidelines.
Supervise frontline staff and conduct briefing sessions.
Evaluate staff performance and provide development opportunities.

Skills

Interpersonal skills

Leadership

Multitasking

MS Office

Retail management

Bilingual English/Chinese

Full-time

Customer communication

Job description

Job Description

Manage the day-to-day work activities of the employees to ensure proper coverage, and plan and assign work
Communicate and enforce policies and procedures
Ensure all staff are properly trained, and certified as required, and have the tools and equipment needed to effectively carry out their job
Oversee the daily operations of outlet for efficient operations
Ensure good and prompt service to satisfy customers' needs
Ensure outlet compliance to all authority regulations including but not limited to hygiene, cleanliness, and workplace safety guidelines
Ensure outlet compliance to Company’s regulations such as sales reporting, cash management and inventory control
Drive & exceed individual & store targets
Provide excellent customer service
Lead and supervise frontline staff, conduct briefing sessions on company procedures and policies
Evaluate sales and work performance of frontline staff
Ensure frontline staff are well trained in their service delivery, sales techniques, and product knowledge
Guiding and training new staff members to promote internal growth

Job Requirements

Good interpersonal and communication skills
Good leadership and people management skills
Able to manage multiple priorities in a fast-paced work environment
Proficient in Microsoft Office software
Managers specializing in Sales - Retail / General, Spa and Wellness would be a plus
Full time/permanent position
Able to commit to working retail hours on weekdays (10.45am-9pm) and weekends/public holidays (9.45am-6pm)
Must be able to communicate with English & Chinese speaking customers (to provide consultation and recommend suitable treatments to English and Chinese speaking customers.)

Staff Benefits