Outlet Manager (Chin Mee Chin - NEX)

CHIN MEE CHIN BAKERY PTE. LTD.; Singapore; Presencial; SGD 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal allowance

F&B discounts

Medical benefits

Career growth

Iconic heritage brand

Descripción de la vacante

Chin Mee Chin Bakery Pte. Ltd. operates at the NEX outlet in Serangoon. We seek an Outlet Manager to lead daily operations, uphold our heritage standards and provide warm, efficient service in a busy bakery and cafe environment.

You will manage a team, drive sales, ensure quality, handle inventory, and maintain compliance with safety and SOPs while delivering a memorable guest experience.

Formación

• At least 3 years in F&B with supervisory/management exposure.
• Proven ability to lead teams in a fast-paced, high-volume setting.
• Strong cost control, inventory management and basic P&L understanding.
• Excellent communication, problem-solving and interpersonal skills.

Responsabilidades

• Oversee daily outlet operations, including opening/closing and peak- period service.
• Lead, train and motivate service and kitchen staff; plan rosters and coach performance.
• Drive sales and meet outlet targets; monitor daily sales, P&L and cost controls.

Conocimientos

F&B experience

Team leadership

Cost control

Inventory management

P&L understanding

Communication skills

Problem-solving

Interpersonal skills

Educación

Food Safety Level 1 certification

Descripción del empleo

About Us

Chin Mee Chin has been a Singapore heritage name since 1925, loved for its kaya toast, freshly baked buns, custard puffs and traditional kopi. Our NEX outlet brings that old‑school kopitiam and bakery experience to Serangoon. We're looking for an Outlet Manager to lead the team, run the outlet day to day, and keep the Chin Mee Chin standard strong. This role reports directly to the Operations Manager of Chin Mee Chin.

Key Responsibilities

• Operations
  • Oversee daily outlet operations, including opening and closing procedures, and ensure smooth service during peak periods
  • Maintain consistent product quality, presentation and service standards across the bakery counter, drinks station and dine‑in area
  • Manage inventory, stock ordering, receiving and wastage control, working closely with the central kitchen and suppliers
  • Ensure full compliance with SFA food safety and hygiene requirements, workplace safety standards and company SOPs
• People Management
  • Lead, train and motivate a team of service and kitchen staff
  • Plan staff rosters to match business needs while managing manpower costs
  • Conduct on‑the‑job training, performance reviews and coaching
  • Build a positive, respectful team culture that keeps turnover low
• Business Performance
  • Drive sales and meet outlet targets for revenue, cost of goods and labour cost
  • Monitor daily sales and P&L, and report performance to management
  • Carry out local marketing initiatives and seasonal product launches
  • Handle cash management, POS reconciliation and banking procedures
• Customer Experience
  • Deliver warm, efficient service that reflects Chin Mee Chin's heritage
  • Handle customer feedback and complaints professionally and quickly
  • Build rapport with regulars and the local community

Requirements

• At least 3 years of F&B experience, including at least 1 year in a supervisory or management role (bakery, café or kopitiam experience preferred)
• Proven ability to lead teams in a fast‑paced, high‑volume setting
• Good understanding of F&B cost control, inventory management and basic P&L
• Strong communication, problem‑solving and interpersonal skills
• Food Safety Course Level 1 certification (Level 3 is an advantage)
• Able to work shifts, weekends and public holidays
• Hands‑on, dependable, and proud to serve good food

What We Offer

• Competitive salary with performance‑based incentives
• Meal allowance and F&B discounts across the Ebb & Flow Group portfolio
• Medical and dental benefits
• Career growth within a multi‑concept hospitality group
• The chance to be part of an iconic Singapore heritage brand