Beauty Sales Consultant

Heart Springs Holdings Pte Ltd; Singapore; Sur place; SGD 33 000 - 56 000; Plein temps

Résumé du poste

Heart Springs Holdings Pte Ltd is seeking an Outlet Manager for its beauty and wellness retail outlet in Singapore. The role requires at least 2 years of relevant experience, strong English and Mandarin communication, and proven leadership abilities.

You will oversee daily operations, drive sales, ensure top service quality, and manage customer records and inquiries. You will lead a team, motivate staff, provide professional consultations on treatments and products, and handle administrative

Qualifications

• Minimum 2 years of relevant experience in beauty, wellness, and retail/outlet management.
• Strong communication skills in English and Mandarin to liaise effectively with clients and colleagues.
• Possess leadership qualities, initiative, and a positive, team-oriented attitude.
• Comfortable working retail hours, including weekends and public holidays.

Responsabilités

• Oversee and manage the daily operations of the outlet to ensure smooth and efficient performance.
• Lead, motivate, and guide team members, fostering a culture of professionalism and excellence.
• Maintain and uphold the highest standards of service quality in line with the company’s brand values.
• Deliver exceptional customer service, building trust and long-term relationships with clients.
• Attend to customer inquiries and provide professional consultation on suitable treatments and products.
• Monitor and manage customer records, purchases, and treatment history accurately.
• Conduct follow-ups on post-treatment experiences to ensure customer satisfaction and retention.
• Drive sales performance by promoting treatment packages and products.
• Perform necessary administrative and reporting tasks, as required by management.
• Carry out ad hoc duties assigned by the management team.

Connaissances

Retail/outlet management

Leadership

Communication (English & Mandarin)

Team-oriented

Description du poste

Job Requirements

1. Minimum 2 years of relevant experience in beauty, wellness, and retail/outlet management.
2. Strong communication skills in both English and Mandarin, to liaise effectively with English-speaking clients and Mandarin-speaking colleagues/customers.
3. Possess leadership qualities, initiative, and a positive, team-oriented attitude.
4. Comfortable working on retail hours, including weekends and public holidays.
   

Key Responsibilities

• Oversee and manage the daily operations of the outlet to ensure smooth and efficient performance.
• Lead, motivate, and guide team members, fostering a culture of professionalism and excellence.
• Maintain and uphold the highest standards of service quality in line with the company’s brand values.
• Deliver exceptional customer service, building trust and long-term relationships with clients.
• Attend to customer inquiries and provide professional consultation on suitable treatments and products.
• Monitor and manage customer records, purchases, and treatment history accurately.
• Conduct follow-ups on post-treatment experiences to ensure customer satisfaction and retention.
• Drive sales performance by promoting treatment packages and products.
• Perform necessary administrative and reporting tasks, as required by management.
• Carry out ad hoc duties assigned by the management team.