Outbound Ticketing Supervisor - JY

PASONA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 46,000 - 55,000; Full time

Job summary

PASONA SINGAPORE PTE. LTD. is seeking a Travel Reservations Specialist to manage ticketing, itineraries, and client support. You will handle corporate and individual bookings, issue invoices, and coordinate with suppliers.

Experience with Amadeus GDS and visa processes is valued. The role involves team leadership of the reservations group and creating travel documents and promotional content.

Qualifications

• Minimum 1 year relevant travel sales experience, corporate or agency preferred.
• Knowledge of Amadeus GDS highly valued; BSPlink refunds knowledge a plus.
• JR Pass knowledge optional; can be self-taught.
• Travel Insurance certification preferred; if not, course to be completed.
• Understanding of Japan outbound and Singapore inbound travel markets.
• Basic visa knowledge (China, India, Myanmar, etc.).
• Strong phone and verbal communication with active listening.
• Excellent customer service mindset focused on quality and satisfaction.
• Team player who can multitask independently.
• Experience with KPIs is preferred.
• Proficiency in Microsoft Office.
• Positive attitude and willingness to take challenges.

Responsibilities

• Book tickets, hotels, visas and travel advice for clients.
• Design itineraries, costing and bookings for travel products.
• Oversee Reservations Team and assist when required.
• Prepare travel documents: tickets, vouchers.
• Communicate with clients via phone or email about requirements.
• Prepare, plan and quote itineraries.
• Issue invoices and confirm bookings.
• Handle travel insurance.
• Create promotional posters for Facebook & Instagram.
• Research destinations and stay updated on travel industry news.
• Explore new business opportunities beyond the travel service.

Skills

Communication skills

Team player

Multitasking

Customer service

Negotiation

Analytical thinking

Problem solving

Tools

Amadeus (GDS)

MS Office

IATA BSPlink familiarity

Job description

Job Description

Job ID: 20463

Location: Central

Working hours: 8.30am - 5.30pm

Salary: up to $4,500 (Depending on experiences)

The candidate will be responsible for booking, issuing air tickets and correspondence for corporate clients and individual customers.

In addition, should also have Experience of designing Itineraries, costing, booking hotels etc. related travel business with good communication skills, professional skills.

We pay much attention to an applicant with good moral values & teamwork abilities.

Provide ticketing, hotel reservations, VISA and travel advice.

Issuing tickets/hotels/tours/transfers via online/offline company sources.

Handing the quotation, reservation & issuance of group tickets.

Oversee our Reservations Team and provide them with assistance when required.

Preparation of travel related documents e.g., Ticket, vouchers.

Liaising with clients, over the phone or via email to discuss their travel requirements, selling Domestic/Outbound Tour Packages. Understanding Client's Package Requirements.

Prepare, plan and quote travel itineraries.

Making and confirming bookings, issuing invoice.

Handling travel insurance.

Researching destinations and keeping up to date with travel industry news.

Creative thinking new business except for travel business.

Create promotional posters of our products for our official Facebook & Instagram page.

Other ad-hoc tasks (Handling inquires & sales of JR Passes).

Connections of local travel agency or BTM clients.

Job Requirement

• Minimum 1 year of relevant working experience (experience in sales to corporate clients or travel agencies preferred).
• Knowledge and skills in Amadeus (GDS) are highly valued; familiarity with IATA Bsplink (refunds and related matters) is an advantage.
• JR Pass knowledge is optional (can be self-learned).
• Travel Insurance certification is preferred; if not available, successful candidate will be required to complete the course and obtain certification.
• Understanding of Japan outbound travel and Singapore inbound travel markets.
• Basic knowledge of visa processes (China, India, Myanmar, etc.).
• Strong phone and verbal communication skills, with active listening ability.
• Excellent customer service mindset, with focus on quality and client satisfaction.
• Team player who can also manage multitasking independently.
• Experience working with Key Performance Indicators (KPIs) is preferred.
• Exceptional listening, analytical, problem-solving, and negotiation skills.
• Proficiency in Microsoft Office applications.
• Positive attitude and willingness to actively embrace challenges.