Outbound Ticketing Supervisor

NTA TRAVEL (S) PTE LTD; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

NTA Travel (S) PTE LTD is seeking a travel consultant in Singapore to manage air ticketing, hotel reservations and itinerary design for corporate and individual clients. You will prepare quotes, handle costing and issue travel documents, while maintaining strong client communication.

The role requires experience in air ticketing and travel services, with emphasis on accuracy and client service; Amadeus knowledge is a plus. Join a dynamic team in a busy travel office.

Qualifications

• Experience in air ticketing, travel reservations and itinerary design.
• Experience with costing, hotel bookings, tour packages, transfers and related travel services.
• Strong customer service and communication skills, with the ability to liaise professionally by phone and email.
• Knowledge of travel documentation, invoicing, travel insurance and visa processes.
• Ability to manage multiple bookings with strong attention to detail.

Responsibilities

• Provide air ticketing, hotel reservations, visa guidance and travel advice.
• Issue tickets, hotel bookings, tours and transfers through online and offline company sources.
• Prepare, plan and quote travel itineraries, including costing and package requirements.
• Make and confirm bookings, issue invoices and prepare travel-related documents such as tickets and vouchers.
• Handle group ticket quotations, reservations and issuance.
• Oversee the Reservations Team and provide assistance when required.
• Liaise with clients by phone and email to understand their travel requirements and sell inbound and outbound tour packages.
• Handle travel insurance enquiries and sales of JR Passes.
• Research destinations and keep up to date with travel industry news.
• Develop creative ideas for new business opportunities within and beyond travel services.
• Create promotional posters for company products on official Facebook and Instagram pages.
• Build connections with local travel agencies and BTM clients.
• Handle enquiries and complete other ad-hoc tasks as required.

Skills

Air ticketing

Travel reservations

Itinerary design

Costing

Hotel bookings

Customer service

Communication

Travel documentation

Organisation

Team coordination

Social media content

Professionalism

Collaboration

Tools

Amadeus (GDS)

IATA BSPLink

Job description

Job profile

The candidate will be responsible for booking, issuing air tickets and correspondence for corporate clients and individual customers. In addition, should also have Experience of designing Itineraries, costing, booking hotels etc. related travel business with good communication skills, professional skills. We pay much attention to an applicant with good moral values and teamwork abilities.

Key responsibilities

• Provide air ticketing, hotel reservations, visa guidance and travel advice.
• Issue tickets, hotel bookings, tours and transfers through online and offline company sources.
• Prepare, plan and quote travel itineraries, including costing and package requirements.
• Make and confirm bookings, issue invoices and prepare travel-related documents such as tickets and vouchers.
• Handle group ticket quotations, reservations and issuance.
• Oversee the Reservations Team and provide assistance when required.
• Liaise with clients by phone and email to understand their travel requirements and sell inbound and outbound tour packages.
• Handle travel insurance enquiries and sales of JR Passes.
• Research destinations and keep up to date with travel industry news.
• Develop creative ideas for new business opportunities within and beyond travel services.
• Create promotional posters for company products on official Facebook and Instagram pages.
• Build connections with local travel agencies and BTM clients.
• Handle enquiries and complete other ad-hoc tasks as required.

What we're looking for

• Experience in air ticketing, travel reservations and itinerary design.
• Experience with costing, hotel bookings, tour packages, transfers and related travel services.
• Strong customer service and communication skills, with the ability to liaise professionally by phone and email.
• Good knowledge of travel documentation, invoicing, travel insurance and visa-related processes.
• Strong organisational skills and attention to detail when managing multiple bookings and deadlines.
• Ability to support and coordinate with a Reservations Team.
• Creative thinking and an interest in developing travel products and business opportunities.
• Proficiency in preparing promotional content for social media platforms is an advantage.
• Professionalism, integrity and a collaborative approach to teamwork.

Job Requirements

• -At least 1 year of working experience in the related field.
• (Experience in sales to corporate clients and travel agencies is better.)
• - Knowledge and skill in Amadeus (GDS) - Amadeus (will be great). Some knowledge on IATA Bsplink (Refund and other matters)
• - JR pass (optional) Can learn on your own.
• - Travel Insurance certificate (if have) If not, the new person will need to take the course and get the certificate.
• - Knowledge about Japan outbound travel and Singapore inbound travel
• - Knowledge on VISA process (China, India, Myanmar and etc..)
• -Strong phone and verbal communication skills along with active listening
• -Excellent customer service skills -Focus on quality and customer service
• -Able to work as ateam player, also can handle multitasking
• -Experience with Key Performance Indicators(KPIs)preferred
• -Exceptional listening and analytical skills
• -Excellent problem solving and negotiation skills
• -Proficient in Microsoft Office
• -Attitude to actively accept challenges