Corporate Ticketing Senior Executive

JTB PTE LTD; Singapore; On-site; SGD 65,000 - 95,000; Full time

Job summary

JTB PTE LTD in Singapore is seeking an experienced Corporate Travel Operations Specialist to manage end-to-end travel arrangements for our corporate clients, including flight reservations and hotel bookings, in line with travel policies.

You will handle complex ticketing cases, coordinate with Singapore and Dubai teams, and liaise with airlines and suppliers to ensure smooth operations while minimizing errors and customer complaints.

Qualifications

• 5+ years in corporate travel operations within a Travel Management Company (TMC).
• GDS reservations and ticketing experience, Sabre preferred.
• Experience with corporate online booking tools such as Concur or Spotnana is an advantage.
• Willing to support cross-location operations between Singapore and Dubai.
• Ability to work independently and as part of a team.
• Flexible and adaptable to a fast-paced corporate travel environment.
• Strong communication and customer service skills.

Responsibilities

• Handle end-to-end corporate travel arrangements incl. flights and hotel bookings.
• Provide professional travel support per client policies.
• Manage complex ticketing cases incl. exchanges, reissues, refunds.
• Support Singapore and Dubai BTM operations and coordinate with regional teams.
• Liaise with airlines, hotels, suppliers and internal teams to resolve issues.
• Maintain accurate booking records and follow procedures.
• Perform ad-hoc duties as assigned.

Tools

Sabre

Concur

Spotnana

Job description

Job Description:

• Handle end-to-end corporate travel arrangements, including flight reservations, fare quotations, ticket issuance, reissuance, refunds and hotel bookings.
• Provide professional and timely travel support to corporate clients in accordance with their travel policies and requirements.
• Manage complex ticketing cases, including fare calculations, ticket exchanges, schedule changes and urgent travel requests.
• Support Singapore and Dubai Business Travel Management (BTM) operations and coordinate with regional teams when required.
• Liaise with airlines, hotels, suppliers and internal teams to resolve operational issues and ensure smooth travel arrangements.
• Ensure accuracy, efficiency and high service standards in daily operations to minimise errors and customer complaints.
• Maintain accurate booking records and follow established operational procedures.
• Perform any other ad-hoc duties and responsibilities as may be assigned by the Company from time to time.

Requirements:

• Minimum 5 years of working experience in corporate travel operations within a Travel Management Company (TMC).
• Hands-on experience with GDS reservations and ticketing, preferably Sabre.
• Experience with corporate online booking tools such as Concur or Spotnana is an advantage.
• Willing to support cross-location operations between Singapore and Dubai.
• Ability to work independently and as part of a team.
• Flexible and adaptable to a fast-paced corporate travel environment.
• Strong communication and customer service skills.