Outbound Sales Development Representative

EPOS POS Singapore; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

EPOS is expanding its outbound sales team in Singapore and seeking an ambitious SDR to identify and engage SME merchants. You will drive prospecting via cold calls, emails, WhatsApp, and LinkedIn, build a robust pipeline, and qualify leads for the Merchant Acquisition team.

Success means achieving outbound activity targets, generating quality opportunities, and nurturing ongoing engagement. A relationship-focused approach helps EPOS deliver payment solutions and POS technology to diverse

Qualifications

• Experience identifying and engaging SME merchants through outbound channels.
• Ability to build and manage a sales pipeline across industries.
• Experience qualifying leads and scheduling product demonstrations.
• CRM experience and accurate activity records.
• Strong communication and relationship-building with business owners.
• Multilingual abilities (Mandarin, Malay, or Tamil) optional.

Responsibilities

• Proactively identify and engage prospective SME merchants through cold calls, emails, WhatsApp, LinkedIn, and other outbound channels.
• Build and manage a healthy sales pipeline by prospecting across industries such as F&B, Retail, Beauty, Healthcare, Services, and more.
• Understand merchants' business operations, challenges, and payment needs.
• Introduce EPOS' POS systems, payment solutions, and value-added services to prospective customers.
• Qualify leads based on predefined sales criteria and schedule meetings or product demonstrations for the Merchant Acquisition team.
• Maintain accurate records of all prospecting activities in the CRM system.
• Follow up consistently with prospects to nurture opportunities and drive engagement.
• Collaborate with Marketing on outbound campaigns and account-based initiatives.
• Stay updated on industry trends, competitor offerings, and market developments.

Skills

Cold calling

Email outreach

LinkedIn outreach

CRM

Lead qualification

Prospecting SMB merchants

Relationship building

Tools

CRM software

Job description

Drive Business Growth. Open Doors. Create Opportunities.

At EPOS, we're transforming how businesses accept payments and manage their operations through innovative POS and digital payment solutions. As we continue to expand, we're looking for a motivated Outbound Sales Development Representative (SDR) to identify and engage prospective merchants, generate qualified sales opportunities, and fuel our sales pipeline.

If you're confident speaking with business owners, enjoy building relationships, and thrive in a target-driven environment, we'd love to hear from you!

What You'll Do

• Proactively identify and engage prospective SME merchants through cold calls, emails, WhatsApp, LinkedIn, and other outbound channels.
• Build and manage a healthy sales pipeline by prospecting across industries such as F&B, Retail, Beauty, Healthcare, Services, and more.
• Understand merchants' business operations, challenges, and payment needs.
• Introduce EPOS' POS systems, payment solutions, and value-added services to prospective customers.
• Qualify leads based on predefined sales criteria and schedule meetings or product demonstrations for the Merchant Acquisition team.
• Maintain accurate records of all prospecting activities in the CRM system.
• Follow up consistently with prospects to nurture opportunities and drive engagement.
• Collaborate with Marketing on outbound campaigns and account-based initiatives.
• Stay updated on industry trends, competitor offerings, and market developments.

Bonus Points If You Have

• Experience selling POS systems, fintech, SaaS, payment solutions, or merchant services.
• Experience engaging SME business owners and decision-makers.
• Knowledge of digital payments, QR payments, card acquiring, or merchant acquiring.
• Ability to speak additional languages (Mandarin, Malay, or Tamil) to better engage a diverse merchant base.

What Success Looks Like

• Consistently achieve monthly outbound activity targets (calls, emails, and outreach).
• Generate high-quality qualified leads and sales opportunities.
• Maintain a healthy sales pipeline with strong conversion rates.
• Deliver an excellent first impression of the EPOS brand.
• Contribute meaningfully to the growth of the sales team and business.