Outbound Call Center Officer

STAFFKING PTE. LTD.; Singapore; On-site; SGD 2,500 - 3,800; Full time

Benefits offered by this job

Annual leave up to 21 days

AWS bonus

Job summary

StaffKing Pte Ltd in Singapore is seeking a customer service/billing associate to handle inbound and outbound calls, assist with hospital bill payments, and provide billing information to patients.

You will navigate digital payment portals, send statements, and maintain records while collaborating with the team to improve service processes and meet KPIs. Entry-level candidates are welcome. Office-based role with 5 work days.

Qualifications

• Proficient with Microsoft Word and Excel.
• Customer-oriented with strong communication skills.
• Minimum higher secondary/pre-U/college education or relevant certification.

Responsibilities

• Handle inbound and outbound calls professionally with empathy.
• Follow up on hospital bill payments and manage receivables.
• Provide billing information and assist patient inquiries.
• Navigate digital payment portal services with customers.
• Send statements of accounts and maintain records.
• Collaborate with team to improve service processes.
• Meet KPIs while delivering quality service.

Skills

Microsoft Word

Microsoft Excel

Customer orientation

Good communication

Education

Higher Secondary / Pre-U / A-Level / College education

Job description

Summary:

Competitive salary of $2,500 - $3,800 (Yearly increment)

5 work days, Office hours

Better working environment and staff benefits (up to 21 days annual leaves, AWS & Bonus)

Location: Islandwide

Job Responsibilities:

• Handle both inbound and outbound calls professionally, with empathy and care

• Follow up on hospital bill payments and manage receivables

• Provide billing information and support patient inquiries

• Assist customers in navigating digital payment portal services

• Send statements of accounts and maintain accurate records

• Collaborate with team members to improve service processes

• Meet key performance indicators (KPIs) while ensuring quality service

Job Requirements:

• Proficient in Microsoft Word and Excel.

• Customer-oriented with good communication skills.

• Minimum Higher Secondary / Pre-U / A-Level / College education or relevant certification.

• Call centre experience is an advantage; entry-level candidates are welcome.

StaffKing Pte Ltd (20C0358) | Ong Xi Min (R26162660)