Orders Fulfilment Manager

ZOLL Medical Singapore Pte Ltd; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A medical technology company in Singapore is seeking an Orders Fulfilment Manager to manage regional order backlogs and collaborate closely with Sales and Customer Service teams. The ideal candidate will have at least 5 years of experience in Customer Service and Logistics, with a strong understanding of order fulfilment processes and relevant software tools. This role is critical for ensuring timely fulfillment and customer satisfaction while monitoring KPIs and identifying process improvements.

Qualifications

• 5+ years of experience in Customer Service and Logistics environment.
• 3-5 years in order fulfilment, warehouse, or logistics operations.
• Understanding of warehouse operations and order management systems.

Responsibilities

• Monitor and manage regional order backlogs daily.
• Engage with Sales and Customer Service teams to facilitate backlog acceptance.
• Prepare and present operational and performance reports.

Skills

Supply Chain Management

Order Fulfilment

Logistics Operations

Analytical Skills

Customer Service

Education

Bachelor’s degree in Supply Chain Management, Logistics, or Business Administration

Tools

SAP

Oracle

NetSuite

Job description

Work Location : Singapore, Tai Seng

About The Role

The Orders Fulfilment Manager plays a critical part in driving regional revenue by actively managing order backlogs and partnering closely with Sales and Customer Service teams to secure timely backlog acceptance. You will leverage your expertise in medical device transactions to coordinate seamlessly with Sales, Customer Service, Logistics, and Finance, ensuring compliant, accurate, and on-time order fulfilment that supports both customer satisfaction and business growth.

Key Responsibilities

• Monitor and manage regional order backlogs daily, ensuring timely release of orders and alignment with revenue targets.

• Actively engage with Sales, Customers Service, and Logistics team to facilitate backlog acceptance, negotiating where necessary to optimize order flow and revenue realization.

• Maintain comprehensive knowledge of medical device system transactions, ensuring compliance with local regulations, company policies, and standard operating procedures.

• Coordinate effectively with Sales, Local Customer Service, Logistics, Inventory, and Procurement teams to ensure seamless order processing and fulfilment.

• Track and report on key performance indicators (KPIs) including order accuracy, cycle time, backlog clearance, and customer satisfaction.

• Oversee the Cash-to-Order process regionally, enforcing compliance with financial and operational policies.

• Manage returns and exchanges, ensuring alignment with company policies and service standards.

• Serve as backup for Customer Service in order entry and related fulfilment tasks as required.

• Identify process improvement opportunities to enhance efficiency, accuracy, and customer satisfaction.

• Prepare and present operational and performance reports to regional management, highlighting backlog status and revenue impact.

Qualifications and Experience

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field (preferred).

• At least 5 years of work experience in Customer Service and Logistics related environment

• 3-5 years of experience in order fulfilment, warehouse, or logistics operations.

• Strong understanding of warehouse operations, inventory control, and order management systems (e.g., SAP, Oracle, NetSuite, etc.).

• Good reporting and analytical skills required

• Able to excel independently and as a team when under stress and tight deadlines

• Detail-oriented, independent, and hardworking

• Strong ethics & professional integrity required

• Excellent attention to detail and accuracy

• Strong sense of teamwork and willing to help across different business functions when required

About Us

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You'll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!