Assistant Manager - Order Management (Customer Service) SAP

PERSOL; Singapore; On-site; SGD 81,000 - 97,000; Full time

Job summary

PERSOL is seeking a Customer Service Assistant Manager in Singapore for a 1-year contract based in Bugis. You will oversee end-to-end order management, manage key account deliveries, and lead the customer service team to ensure efficient daily operations and timely fulfilment.

The role requires 3–5 years of experience in consumer goods or logistics, strong Excel and SAP skills, and excellent stakeholder management. Immediate start preferred in a fast-paced environment.

Qualifications

• Diploma or Degree in Business Administration, Supply Chain, Logistics, Sales, Customer Service or related discipline.
• 3–5 years of relevant experience in consumer goods, retail, wholesale or supply chain operations.
• Proven experience supervising a team and managing operational processes and workflows.
• Strong knowledge of customer service and end-to-end order management processes.
• Strong Microsoft Excel skills, including advanced formulas, PivotTables, VLOOKUP/XLOOKUP and Macros.
• Experience with SAP, particularly order management, customer master data and billing.
• Excellent communication, coordination, problem-solving and stakeholder management skills.
• Highly organised, detail-oriented and able to thrive in a fast-paced environment.

Responsibilities

• Oversee the end-to-end order management process, including pre-orders, re-orders, clearance orders and contract order call-offs.
• Manage injection orders, key account deliveries, intercompany (Interco) orders and ad-hoc B2B deliveries.
• Oversee the customer service team, ensuring efficient daily operations and effective workflow management.
• Coordinate delivery schedules with customers and internal stakeholders to ensure timely fulfilment.
• Monitor and maintain the order book, ensuring accuracy of delivery dates, quantities and order information.
• Manage order cancellations, stock reallocations, delivery adjustments and order confirmations.
• Monitor inventory levels, article drops and shipment tracking to ensure stock availability.
• Handle customer enquiries, complaints, returns, claims and credit notes.
• Work closely with Sales, Finance, Operations teams to resolve operational issues.
• Support in-season and injection buy consolidation and order creation.
• Prepare reports and provide operational updates to support business performance and monthly sales targets.
• Identify opportunities to improve operational workflows and drive customer service excellence in accordance with company standards.

Skills

Customer service

Team supervision

Communication

Problem solving

Education

Diploma or Degree in Business Administration/Logistics

Tools

Excel

SAP

Job description

Customer Service, Assistant Manager

1 Year Contract (Renew/ Convert based on performance & business needs)

Location: Bugis, Singapore
Salary: up to SGD 8,000 per month

Job Responsibilities

• Oversee the end-to-end order management process, including pre-orders, re-orders, clearance orders and contract order call-offs.

• Manage injection orders, key account deliveries, intercompany (Interco) orders and ad-hoc B2B deliveries.

• Oversee the customer service team, ensuring efficient daily operations and effective workflow management.

• Coordinate delivery schedules with customers and internal stakeholders to ensure timely fulfilment.

• Monitor and maintain the order book, ensuring accuracy of delivery dates, quantities and order information.

• Manage order cancellations, stock reallocations, delivery adjustments and order confirmations.

• Monitor inventory levels, article drops and shipment tracking to ensure stock availability.

• Handle customer enquiries, complaints, returns, claims and credit notes.

• Work closely with Sales, Finance, Operations teams to resolve operational issues.

• Support in-season and injection buy consolidation and order creation.

• Prepare reports and provide operational updates to support business performance and monthly sales targets.

• Identify opportunities to improve operational workflows and drive customer service excellence in accordance with company standards.
  

Job Requirements

• Diploma or Degree in Business Administration, Supply Chain, Logistics, Sales, Customer Service or a related discipline.

• 3–5 years of relevant experience, preferably in consumer goods, retail, wholesale or supply chain operations.

• Proven experience in supervising a team and managing operational processes and workflows.

• Strong knowledge of customer service and end-to-end order management processes.

• Strong Microsoft Excel skills, including advanced formulas, PivotTables, VLOOKUP/XLOOKUP and Macros.

• Experience with SAP, particularly order management, customer master data and billing.

• Excellent communication, coordination, problem-solving and stakeholder management skills.

• Highly organised, detail-oriented and able to thrive in a fast-paced environment.

We regret to inform that only shortlisted candidates will be notified.