Order Fulfilment Assistant Manager | 1 Year

PERSOL; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

PERSOL is recruiting for a 1-year contract Order Management Specialist in Singapore to manage injection orders, key account deliveries, interco orders and ad-hoc B2B deliveries, ensuring timely fulfilment.

You will oversee end-to-end order processes—from pre-orders to call-offs—coordinate delivery schedules with customers and internal teams, maintain the order book, monitor stock and respond to enquiries, while working with Sales, Finance, Operations and Omni to resolve issues.

Qualifications

• Diploma or degree in business, supply chain, logistics, sales, customer service or related discipline.
• 3–5 years of relevant experience in consumer goods, retail, wholesale or supply chain operations.
• Strong knowledge of end-to-end order management and customer service processes.

Responsibilities

• Manage injection orders, key account deliveries, interco orders and ad-hoc B2B deliveries.
• Oversee end-to-end order management—pre-orders, re-orders, clearance orders and call-offs.
• Coordinate delivery schedules with customers and internal stakeholders to ensure timely fulfilment.
• Maintain and monitor the order book with accurate delivery dates and quantities.
• Handle order cancellations, stock reallocations, and delivery adjustments.
• Monitor inventory, article drops, and shipment tracking for stock availability.
• Handle customer enquiries, complaints, returns, claims and credit notes.
• Collaborate with Sales, Finance, Operations and Omni teams to resolve operational issues.
• Support in-season buy consolidation and order creation; provide reports and updates for monthly sales targets.

Skills

Order management

Customer service

Cross-functional coordination

Excel advanced (PivotTables, VLOOKUP/X

Education

Diploma or Degree in related field (Business / Supply Chain)

Tools

SAP

Microsoft Excel

Outlook

PowerPoint

Word

Job description

1 year contract

Located at Gucco Midtown

Office hours: 8.30am to 6pm

Job Description

• Manage injection orders, key account deliveries, intercompany (Interco) orders and ad-hoc B2B deliveries.

• Oversee the end-to-end order management process, including pre-orders, re-orders, clearance orders and contract order call-offs.

• Coordinate delivery schedules with customers and internal stakeholders to ensure timely fulfilment.

• Maintain and monitor the order book, ensuring accurate delivery dates, quantities and order information.

• Manage order cancellations, stock reallocation, delivery adjustments and order confirmations.

• Monitor inventory levels, article drops and shipment tracking to ensure stock availability and timely deliveries.

• Handle customer enquiries, complaints, returns, claims and credit notes.

• Work closely with Sales, Finance, Operations and Omni teams to resolve operational issues.

• Support in-season and injection buy consolidation and order creation.

• Prepare reports and provide operational updates to support business performance and monthly sales targets.

Requirements

• Diploma or Degree in Business Administration, Supply Chain, Logistics, Sales, Customer Service or a related discipline.

• 3–5 years of relevant experience, preferably in consumer goods, retail, wholesale or supply chain operations.

• Strong knowledge of customer service and end-to-end order management processes.

• Intermediate to advanced Microsoft Excel skills, including advanced formulas, PivotTables, VLOOKUP/XLOOKUP and Macros.

• Proficiency in Microsoft Outlook, Word and PowerPoint.

• Experience with SAP, particularly order management, customer master data and billing.

We regret to inform that only shortlisted candidates will be notified.