Order Fulfilment Assistant

SAFA GOURMET FOOD PTE. LTD.; Singapore; On-site; SGD 25,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

14 days of Annual leave

Additional family care leave

Exclusive staff discounts

Career progression opportunities

Insurance coverage

Job summary

Safa Gourmet Food Pte. Ltd. in Singapore is seeking an organized Order Fulfilment Assistant to support the Sales team and ensure orders are processed accurately and delivered on time. You will handle customer enquiries and orders via WhatsApp, phone calls and email.

Responsibilities include preparing order documents, coordinating with Sales, Production and Delivery teams, and maintaining accurate order records to ensure smooth fulfilment. Weekend work may be required.

Qualifications

• Minimum GCE N-Level qualification.
• At least 1 year of relevant working experience preferred.
• Good working knowledge of Microsoft Office, particularly Word and Excel.
• Good telephone etiquette with strong communication and interpersonal skills.
• Organized, responsible and able to manage multiple tasks and priorities.
• Able to work well under pressure and as part of a team.
• Comfortable working in a fast-paced environment.
• Willing to work on Saturdays and Public Holidays, with weekdays as rest days.

Responsibilities

• Provide day-to-day administrative and sales support to the Sales team.
• Handle customer enquiries and orders via WhatsApp, phone calls and email.
• Process customer orders accurately and in a timely manner.
• Prepare order documents, production job cards, invoices, delivery orders and other fulfilment documents.
• Coordinate with Sales, Production and Delivery teams to ensure orders are prepared and delivered on time.
• Follow up on order status and assist in resolving delivery or fulfilment issues.
• Maintain accurate order and customer records.
• Perform other duties and ad-hoc assignments as assigned by the immediate superior.

Skills

Communication

Organization

Multitasking

Teamwork

Customer service

Education

GCE N-Level qualification

Tools

Microsoft Office

Job description

About Us:

Committed to Quality. Driven by People.

As part of the Leong Hup Singapore Group, Safa Gourmet shares the Group’s commitment to quality, teamwork and continuous improvement. At Leong Hup Singapore, we are more than just a food company. With decades of experience in poultry processing, food manufacturing and distribution, we have established ourselves as a trusted name in Singapore’s food industry.

Guided by our vision to be a leading supplier of nutritious food, we are committed to delivering quality, safety and value to our customers. Through innovation, teamwork and continuous improvement, we strive to make a meaningful difference in the everyday lives of the people and communities we serve.

With operations across five ASEAN countries, our people benefit from regional best practices and valuable opportunities to learn from teams across the region, grow and build their careers with us.

Behind everything we do is a dedicated team of people who make it possible.

Why Join Us:

Your Work Matters. Your Growth Matters.

At Leong Hup Singapore, our people are at the heart of what we do. Whether you’re working behind the scenes, supporting daily operations or driving business growth, every role plays an important part in our success.

We value teamwork, dedication and a willingness to learn. Whether you’re taking your first step into the workforce or looking for your next career opportunity, we welcome you to bring your strengths, experiences and perspectives to our team.

Join us and be part of a team that takes pride in bringing quality food to Singapore every day.

Job Summary:

We are looking for an organized and proactive Order Fulfilment Assistant to support our Sales team and ensure customer orders are processed accurately and delivered on time.

You will handle customer enquiries and orders, prepare order and delivery documents, and coordinate closely with the Sales, Production and Delivery teams to ensure smooth fulfilment.

Remuneration and Benefits:

• Medical benefits
• 14 days of Annual leave
• Additional family care leave
• Exclusive staff discounts
• Career progression opportunities
• Insurance coverage

Career Path:

Order Fulfilment Assistant → Order Fulfilment Executive→ Senior Order Fulfilment Executive

What you will be doing:

• Provide day-to-day administrative and sales support to the Sales team
• Handle customer enquiries and orders via WhatsApp, phone calls and email
• Process customer orders accurately and in a timely manner
• Prepare order documents, production job cards, invoices, delivery orders and other fulfilment documents
• Coordinate with Sales, Production and Delivery teams to ensure orders are prepared and delivered on time
• Follow up on order status and assist in resolving delivery or fulfilment issues
• Maintain accurate order and customer records
• Perform other duties and ad-hoc assignments as assigned by the immediate superior

What we are looking for:

• Minimum GCE N-Level qualification
• At least 1 year of relevant working experience preferred
• Good working knowledge of Microsoft Office, particularly Word and Excel
• Good telephone etiquette with strong communication and interpersonal skills
• Organized, responsible and able to manage multiple tasks and priorities
• Able to work well under pressure and as part of a team
• Comfortable working in a fast-paced environment
• Willing to work on Saturdays and Public Holidays, with weekdays as rest days