Order Fulfillment & Customer Support Associate

APL Logistics; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

APL Logistics is seeking an Associate Representative in Singapore to ensure accurate order processing, maximize container loads and timely fulfillment. You will work with internal teams and external vendors to meet customer expectations while adhering to regulatory requirements and company policies.

The role emphasizes maintaining records, addressing service issues, and coordinating with 3PL providers to resolve logistics challenges, with a strong focus on customer satisfaction and efficient

Qualifications

• Minimum 1 year of relevant work experience.
• Good command of English language.
• Familiar with PC applications and MS Office tools.

Responsibilities

• Process and manage customer orders efficiently and accurately.
• Maintain up-to-date records of customer orders and communicate changes to stakeholders.
• Address service issues and escalate complex cases as needed.
• Escalate non-conformance issues for interventions and corrections.
• Respond to queries from various stakeholders.
• Coordinate with 2PL/3PL providers to resolve warehouse, customs or trucking issues.

Job description

APL Logistics is seeking an Associate Representative in Singapore to ensure accurate order processing, maximize container loads and timely fulfillment. You will work with internal teams and external vendors to meet customer expectations while adhering to regulatory requirements and company policies.

The role emphasizes maintaining records, addressing service issues, and coordinating with 3PL providers to resolve logistics challenges, with a strong focus on customer satisfaction and efficient