Oracle IT Service Delivery Lead
HYPERSCAL SOLUTIONS PTE. LTD.
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Job summary
Beyondsoft Consulting (Singapore) Pte. Ltd. is seeking an IT Service Delivery Manager for Oracle environments. You will run daily operations, ensure uptime and SLA adherence, and coordinate data integrations with LMS across peak periods.
The role demands substantial Oracle experience, ITIL certification, and strong leadership to mentor the operations team and drive continuous improvements in service delivery.
Qualifications
- Bachelor's degree in CS/IT/Business Information Systems or related field.
- 7–10 years in IT service delivery or operations management, with at least 3–5 years supporting enterprise Oracle environments.
- ITIL v3/v4 certification with experience using ITSM tools such as ServiceNow or Jira.
Responsibilities
- Run day-to-day operations, support and uptime of Oracle application systems, ensuring SLAs/KPIs are met.
- Overse Oracle data integrations with LMS and ensure readiness during peak academic periods.
- Coordinate incident, problem and change management, including major incident escalations and patch releases.
- Manage vendor performance, service reviews and stakeholder engagement to keep service delivery on track.
- Lead and mentor the operations team, plan resource capacity and drive continuous service improvements.
Skills
Education
Tools
Job description
Beyondsoft Consulting (Singapore) Pte. Ltd. is seeking an IT Service Delivery Manager for Oracle environments. You will run daily operations, ensure uptime and SLA adherence, and coordinate data integrations with LMS across peak periods.
The role demands substantial Oracle experience, ITIL certification, and strong leadership to mentor the operations team and drive continuous improvements in service delivery.
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