Technical Lead (Oracle)

Beyondsoft Singapore; Singapore; On-site; SGD 120,000 - 150,000; Full time

Job summary

Beyondsoft Singapore is seeking a Technical Lead - Oracle to oversee day-to-day operations, ensure uptime, and keep performance in line with SLAs and KPIs. You will coordinate Oracle data integrations with LMS and manage incidents, problems and major change releases.

The ideal candidate holds a Bachelor’s degree in CS/IT or related field, 4–6 years in IT service delivery with 1–2 years supporting Oracle environments, and ITIL v3/v4 certification.

Qualifications

• Bachelor’s degree in a related field.
• 4–6 years in IT service delivery or operations management.
• 1–2 years supporting enterprise Oracle environments.
• ITIL v3/v4 certification.

Responsibilities

• Run day-to-day operations, support and uptime of Oracle apps, in line with SLAs and KPIs.
• Oversee Oracle data integrations with LMS and readiness for peak periods.
• Coordinate incident, problem and change management, incl. major incidents and patches.
• Manage vendor performance and stakeholder engagement; lead the operations team.

Education

Bachelor's Degree in Computer Science, Information Technology, Business Information Systems or a related field

Tools

ServiceNow

Jira

Oracle Middleware

Job description

The Technical Lead - Oracle will be responsible for the following:

• Run the day to day operations, support and uptime of Oracle application systems, keeping service performance in line with agreed SLAs and KPIs
• Oversee Oracle data integrations with Learning Management Systems (LMS) and make sure everything is ready to go during peak academic periods
• Coordinate incident, problem and change management, including major incident escalations, root cause analysis and Oracle patch releases
• Manage vendor performance, service reviews and stakeholder engagement to keep service delivery on track
• Lead and mentor the operations team, plan resource capacity and drive continuous service improvements

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Business Information Systems or a related field
• 4 to 6 years in IT service delivery or operations management, with at least 1 to 2 years supporting enterprise Oracle environments
• Experience with Oracle applications, Oracle Database, APIs, middleware, ETL and LMS integrations
• ITIL v3/v4 certified with experience using ITSM tools such as ServiceNow or Jira
• Strong stakeholder management, vendor management, leadership, communication and problem solving skills
• Experience in Higher Education or the Singapore public sector is an advantage

Beyondsoft is committed to being an equal opportunity employer and provides equal employment opportunities to all employees and applicants. We strive to cultivate a workplace that celebrates diversity and inclusion, where individuals of all backgrounds - regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, or any other distinguishing trait - can succeed and thrive. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, national origin, disability status, genetics, sexual orientation, gender identity, or expression. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the entire employee lifecycle. We are focused on creating an environment where everyone can reach their full potentetl

Employment offers from Beyondsoft are contingent upon the successful completion of any required pre-employment processes, in line with applicable laws and regulations. Beyondsoft does not ask for any recruitment fees, nor does it request any unauthorized payments from candidates as part of the hiring process.