OCI Service Delivery Leader — Cloud Ops & Improvement

ITCAN PTE. LIMITED; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

ITCAN PTE. LIMITED is seeking an experienced IT Operations Manager to lead Oracle Cloud Infrastructure environments and IT service delivery in Singapore.

You will manage day-to-day operations, monitor performance against SLAs, and drive continuous improvement. The role requires 7+ years in IT service delivery or infrastructure operations, hands-on OCI experience, and strong ITIL knowledge, with a focus on stakeholder management and enterprise cloud governance.

Qualifications

• 7+ years in IT service delivery or infrastructure operations.
• Hands-on OCI environment management.
• Strong ITIL and service management knowledge.
• Excellent stakeholder communication.

Responsibilities

• Oversee day-to-day IT service delivery and OCI operations.
• Monitor performance, SLAs, and KPIs.
• Lead incident, problem, and change management.
• Coordinate with vendors and stakeholders to resolve issues.
• Drive continual service improvement and prepare reports.
• Mentor operations and support teams.

Skills

OCI

ITIL

Cloud operations

Vendor management

Stakeholder management

Incident management

Oracle DB concepts

Education

Bachelor's Degree in IT/CS

Tools

ServiceNow

Cloud monitoring tools

Job description

ITCAN PTE. LIMITED is seeking an experienced IT Operations Manager to lead Oracle Cloud Infrastructure environments and IT service delivery in Singapore.

You will manage day-to-day operations, monitor performance against SLAs, and drive continuous improvement. The role requires 7+ years in IT service delivery or infrastructure operations, hands-on OCI experience, and strong ITIL knowledge, with a focus on stakeholder management and enterprise cloud governance.