Optical Advisor & Customer Experience Specialist

WECRUIT PTE. LTD.; Singapore; On-site; SGD 24,000 - 32,000; Full time

Job summary

WECRUIT PTE. LTD. in Singapore is seeking an optical retail associate to advise customers on selecting spectacles and frames based on prescription, face shape, and lifestyle.

You will deliver top-notch service, maintain a neat store, manage inventory, and collaborate with colleagues to ensure smooth daily operations, including weekend and public holiday shifts.

Qualifications

• Prior experience in optical or general retail is advantageous.
• Clear and effective communication with customers and team.
• Ability to work in a team and support colleagues to meet goals.
• Weekend and public holiday availability as scheduled.

Responsibilities

• Provide expert optical guidance to customers on spectacles and frames.
• Deliver exceptional customer service with a welcoming experience.
• Maintain store operations including opening/closing, cleanliness, and organization.
• Monitor stock levels, assist with inventory orders and checks.

Skills

Customer service

Communication skills

Teamwork

Weekend availability

Job description

Responsibilities:

• Provide Expert Optical Advice: Offer professional guidance to customers on selecting suitable spectacles and frames based on their prescription, face shape, lifestyle, and personal preferences.
• Deliver Exceptional Customer Service: Ensure a welcoming and helpful experience for all customers, addressing inquiries, resolving issues promptly, and maintaining a customer-first attitude at all times.
• Maintain Store Operations: Oversee daily shop operations, including opening/closing procedures, cleanliness, and organization to ensure a smooth and professional retail environment.
• Inventory Management: Monitor stock levels, assist with ordering and receiving merchandise, and conduct regular inventory checks to maintain accurate records and product availability.

Requirements:

• Prior experience in optical or general retail is advantageous.
• Able to communicate clearly and effectively with customers and team members.
• Works well in a team environment and supports colleagues to achieve shared goals.
• Must be able to work on weekends and public holidays as scheduled.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270