Ops Support Engineer

ARYAN SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

Aryan Solutions Pte. Ltd. in Singapore is seeking an Operations Engineer to join a high-performance IT team. You will implement change and incident management workflows using ITSM tools (AWS Quick, Zendesk, ServiceDesk) to automate operations and improve reliability.

The role emphasizes security, full-stack monitoring with APM tools, cloud-native monitoring (CloudWatch), automation with Terraform and Ansible, and advancing DevOps practices, agile delivery, and information-security standards.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience as an Operations Engineer or similar in an IT setting.
• Experience implementing change management and incident management workflows using ITSM tools (AWS Quick, Zendesk, ServiceDesk) to automate workflows.
• Implement security and access control measures to manage privileged access to test and production environments.
• Full-stack monitoring using APM tools; familiarity with cloud-native monitoring (e.g., CloudWatch).
• Identify and implement process automation to minimize downtime and human error; familiarity with scripting (Terraform, Ansible).
• Experience with agile, DevOps pipelines, test-driven development, and information-security practices.
• Ability to work with a high-performance team and influence with positive energy.
• Resourceful and innovative problem-solver with new tech.
• Experience with cloud infrastructure management and cloud certifications (AWS, Azure, Google Cloud) is preferred.
• Experience in AWS ecosystem services and AI application development (RAG, tool calling, workflow automation, data lakes) is advantageous.

Skills

ITSM workflows

Cloud monitoring

Terraform

Ansible

DevOps practices

Agile methodologies

Info-security

Security best practices

Collaboration

RAG workflows

Education

Bachelor's degree in CS/IT

Tools

Zendesk

ServiceDesk

Job description

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as an Operations Engineer or similar role in an IT setting.
• Implement change management and incident management workflows, using ITSM tools e.g. AWS Quick, Zendesk, ServiceDesk to automate workflows is advantageous
• Implement security and access control measures to control privileged access to test and production environment.
• Implement full stack monitoring (i.e. application and infrastructure) using Application Performance Management (APM) tools. Familiarity with cloud native monitoring options (e.g. Cloudwatch) is preferred.
• Identify and implement process automation to minimum downtime and human errors. Familiarity with scripting tools e.g. Terraform, Ansible is preferred.
• Experienced in agile methodologies, DevOps pipelines, test-driven development, and info-security practices.
• Able to work collaboratively with a high performance team and influence with positive energy.
• Resourceful and able to work out solutions with innovative thinking and new tech.
• Experienced with management cloud infrastructure and services / certification with GPC, GCC (i.e. AWS, Azure, Google Cloud) or equivalent cloud platforms will be preferred.
• Experience in AWS ecosystem services and development of AI applications demonstrating proficiency in RAG, tool calling, workflow automation, data lakes are highly advantageous.