Operations Support Engineer (AWS)

SCIENTEC CONSULTING PTE. LTD.; Singapore; Hybrid; SGD 90,000 - 130,000; Full time

Job summary

SCIENTEC CONSULTING PTE. LTD. is seeking an experienced IT Operations professional to join our hybrid Central team. You will monitor production and non‑production environments, work with cross‑functional teams, and optimize cloud operations across AWS/Azure/GCP.

You will manage incidents, develop runbooks, and ensure security controls and SLA adherence while enabling automation for ongoing efficiency.

Qualifications

• Proven experience in IT Operations, Production Support or Cloud Operations.
• Familiarity with incident, problem and change management processes.
• Hands-on cloud experience (AWS/Azure/GCP) and basic security best practices.
• Experience with automation tools and CI/CD workflows.

Responsibilities

• Monitor and analyse production and non-production environments for performance and reliability.
• Collaborate with application teams, architects, security and vendors on improvements.
• Support AWS environments for AI-related use cases and ensure SLA compliance.
• Manage incidents, perform root cause analysis, and coordinate resolutions.
• Develop runbooks and documentation for audit and governance needs.
• Provide status updates and reports to stakeholders and leadership.
• Enforce security controls, including privileged access management.
• Implement full-stack monitoring across apps and infra with cloud-native tools.
• Identify automation opportunities to reduce downtime and errors.
• Support 24/7 operations with internal teams and external vendors.

Skills

IT Operations

Production Support

Cloud Operations

Incident & Change Management

ITSM Tools

AWS/Azure/GCP

Monitoring & APM

Terraform

Ansible

DevOps & CI/CD

Security Practices

Tools

Terraform

Ansible

Job description

Location: Central (Hybrid)

Job Type: Full-Time Contract (Renewable basis)

Key Responsibilities

• Monitor and analyse production and non-production environments to ensure optimal system performance, availability, and reliability.
• Work with application teams, solution architects, security teams, and vendors to implement continuous improvement initiatives.
• Support the setup and operation of AWS environments for AI-related use cases.
• Manage application and security incidents, perform root cause analysis, coordinate resolution, and ensure compliance with SLA requirements.
• Develop and maintain operational procedures, runbooks, and documentation to support audit and governance requirements.
• Manage day-to-day operational activities, analyse performance metrics, and provide status and progress reports to stakeholders and management.
• Implement and maintain security controls, including privileged access management across test and production environments.
• Establish full-stack monitoring across application and infrastructure layers using APM and cloud-native monitoring tools.
• Identify opportunities for process automation to reduce downtime and operational errors.
• Support 24/7 operations in collaboration with internal teams and external vendors.

Requirements

• Proven experience in IT Operations, Production Support, Cloud Operations, or a similar role.
• Experience with incident, problem, and change management, preferably using ITSM tools such as Zendesk, ServiceDesk, or similar platforms.
• Hands-on experience with AWS, Azure, GCP, GCC, or other cloud environments.
• Familiarity with application and infrastructure monitoring tools, including AWS CloudWatch or equivalent APM solutions.
• Experience with automation and Infrastructure-as-Code tools such as Terraform and Ansible would be advantageous
• Good understanding of Agile, DevOps, CI/CD, information security, and operational best practices.
• Strong troubleshooting, analytical, stakeholder management, and communication skills.