Operations Support Engineer

TRINITY CONSULTING SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

TRINITY CONSULTING SERVICES PTE. LTD. in Singapore is looking for an Operations Engineer to manage IT operations and implement process automation. The ideal candidate will have a Bachelor's degree in computer science and proven experience in an IT setting.

You will be responsible for implementing change management workflows, utilizing ITSM tools, and managing cloud infrastructure. Strong communication skills and teamwork mentality are essential for success in this dynamic role.

Qualifications

• Proven experience as an operations engineer or similar role.
• Ability to implement change and incident management workflows.
• Familiarity with security and access control measures.

Responsibilities

• Implement process automation to minimize downtime.
• Work collaboratively within a high-performance team.
• Communicate complex technical issues to non-technical teams.

Skills

Full-stack monitoring

DevOps methodologies

Cloud infrastructure management

Problem-solving skills

Communication skills

Education

Bachelor's degree in computer science or related field

Tools

ITSM tools (Remedy, Zendesk)

APM tools

Scripting tools (Terraform, Ansible)

Cloud platforms (AWS, Azure, Google Cloud)

Job description

• Bachelor's degree in computer science, information technology, or a related field.
• Proven experience as an operations engineer or in a similar role in an IT setting.
• Implement change management and incident management workflows, using ITSM tools, e.g., Remedy, Zendesk, ServiceDesk, to automate workflows is advantageous.
• Implement security and access control measures to control privileged access to test and production environments.
• Implement full-stack monitoring (i.e. application and infrastructure) using Application Performance Management (APM) tools. Familiarity with cloud-native monitoring options (e.g., CloudWatch and Stackdriver) and the OpenAPMstack is preferred.
• Identify and implement process automation to minimum downtime and human errors. Familiarity with scripting tools e.g. Terraform, Ansible is preferred.
• Experienced in agile methodologies, DevOps pipelines, test-driven development, and info-security practices.
• Able to work collaboratively with a high-performance team and influence with positive energy.
• Resourceful and able to work out solutions with innovative thinking and new tech.
• Experienced with management of cloud infrastructure and services / certification with GPC, GCC (i.e., AWS, Azure, Google Cloud) or equivalent cloud platforms will be preferred.
• Excellent problem-solving skills.
• Strong communication skills, with the ability to communicate complex technical issues to non-technical teams.
• Good to have Sitecore XM Cloud Developer/Sitecore Order Cloud Certification