Application Support Analyst (AWS)

SCIENTEC CONSULTING PTE. LTD.; Singapore; Hybrid; SGD 90,000 - 120,000; Full time

Job summary

SCIENTEC CONSULTING PTE. LTD. in Singapore seeks an IT Operations professional to manage production and cloud environments, ensuring optimal performance, availability, and reliability across hybrid infrastructure and critical systems.

You will monitor, analyse, and improve operations while coordinating with multiple teams to meet business goals. You will collaborate with application teams, solution architects, security, and vendors to drive continuous improvement, automate using Terraform and

Qualifications

• Proven experience in IT Operations, Production/Cloud Ops.
• Experience with incident, problem, and change management using ITSM tools like Zendesk or ServiceDesk.
• Hands-on cloud experience (AWS/Azure/GCP).
• Proficiency in monitoring and automation (Terraform/Ansible).
• Strong troubleshooting and communication skills.

Responsibilities

• Monitor and analyse production and non-production environments for performance and reliability.
• Collaborate with application teams, architects, security, and vendors to drive improvements.
• Support AWS environments for AI use cases.
• Manage incidents, perform root cause analysis, and ensure SLA compliance.
• Develop and maintain runbooks and audit documentation.
• Provide status updates and reports to stakeholders.
• Implement security controls including privileged access management.
• Establish full-stack monitoring using APM and cloud-native tools.
• Identify opportunities for automation to reduce downtime.
• Support 24/7 operations with internal teams and vendors.

Skills

IT Operations

Incident Management

Cloud Environments

Monitoring Tools

Terraform

Ansible

CI/CD

DevOps

Security Best Practices

Stakeholder Communication

Tools

Zendesk

ServiceDesk

Job description

Location: Central (Hybrid)
Job Type: Full-Time Contract (Renewable basis)

Key Responsibilities

• Monitor and analyse production and non-production environments to ensure optimal system performance, availability, and reliability.
• Work with application teams, solution architects, security teams, and vendors to implement continuous improvement initiatives.
• Support the setup and operation of AWS environments for AI-related use cases.
• Manage application and security incidents, perform root cause analysis, coordinate resolution, and ensure compliance with SLA requirements.
• Develop and maintain operational procedures, runbooks, and documentation to support audit and governance requirements.
• Manage day-to-day operational activities, analyse performance metrics, and provide status and progress reports to stakeholders and management.
• Implement and maintain security controls, including privileged access management across test and production environments.
• Establish full-stack monitoring across application and infrastructure layers using APM and cloud-native monitoring tools.
• Identify opportunities for process automation to reduce downtime and operational errors.
• Support 24/7 operations in collaboration with internal teams and external vendors.

Requirements

• Proven experience in IT Operations, Production Support, Cloud Operations, or a similar role.
• Experience with incident, problem, and change management, preferably using ITSM tools such as Zendesk, ServiceDesk, or similar platforms.
• Hands-on experience with AWS, Azure, GCP, GCC, or other cloud environments.
• Familiarity with application and infrastructure monitoring tools, including AWS CloudWatch or equivalent APM solutions.
• Experience with automation and Infrastructure-as-Code tools such as Terraform and Ansible would be advantageous
• Good understanding of Agile, DevOps, CI/CD, information security, and operational best practices.
Strong troubleshooting, analytical, stakeholder management, and communication skills.