Ops and Admin Manager at Sum Capital Partners Pte Ltd

Sum Capital Partners Pte Ltd; Singapore; On-site; SGD 36,000 - 39,000; Full time

Job summary

Sum Capital Partners Pte Ltd in Singapore is seeking an Ops and Admin Manager to oversee daily operations and coordinate between customers and internal teams. This on-site role emphasizes strong communication, organisation, and accountability to ensure timely fulfilment and accurate updates.

You will work closely with warehouse and fulfillment teams, manage escalations, monitor orders, and support reporting. The position offers growth opportunities in a fast-paced logistics environment.

Qualifications

• Strong communication and coordination skills between customers and internal teams.
• Excellent organizational and follow-up skills for multiple accounts.
• Proficient in Excel/Google Sheets for reporting and tracking.
• Experience with warehouse management systems and order management tools.
• Strong written and spoken English with high attention to detail.

Responsibilities

• Act as the main communication and coordination point between customers and internal operations team.
• Ensure customer requirements are clearly communicated to warehouse and operations teams.
• Provide customers with timely updates regarding orders, shipments, and fulfillment.
• Translate customer requirements into operational instructions and monitor execution.
• Coordinate with warehouse and fulfillment teams for picking, packing, dispatch, and delivery.
• Monitor order cut-off times and escalate issues ensuring on-time delivery.
• Maintain records of customer requests and operational issues for continuous improvement.

Skills

Communication

Organizational skills

Follow-up

Excel/Sheets

Warehouse Management Systems

Order management

English proficiency

Attention to detail

Independent work

Tools

Warehouse Management Systems

Order Management Systems

Job description

Ops and Admin Manager

Sum Capital Partners Pte Ltd, Tuas, S00, SG. Full time on site position offers great opportunities for career growth.

Key Responsibilities

• Act as the main communication and coordination point between customers and internal operations team.
• Ensure that customer requirements are clearly communicated to the warehouse and operations teams.
• Operational issues are followed up promptly and customers receive accurate and timely updates.
• Understand what the customer requires, translate those requirements into clear operational instructions, monitor execution, and ensure any problems are resolved quickly.
• Act as the main day-to-day point of contact between customers and the operations team.
• Receive customer requests, instructions, changes, and operational requirements.
• Translate customer requirements into clear instructions for the warehouse and fulfilment teams.
• Ensure operational teams understand customer-specific requirements, cut-off times, packing instructions, delivery requirements, and special handling procedures.
• Follow up with operations to ensure customer requests are completed correctly and on time.
• Provide customers with timely updates regarding inbound shipments, orders, inventory, fulfilment, deliveries, returns, and operational issues.
• Coordinate urgent requests and ensure they are prioritised appropriately.
• Manage communication when there are delays, stock discrepancies, damaged goods, missed orders, delivery issues, or other exceptions.
• Ensure issues are not simply passed between departments but are followed through until fully resolved.
• Escalate important operational or customer issues to management when necessary.
• Manage the day-to-day operational requirements of assigned customer accounts.
• Understand each customer's business, products, fulfilment requirements, and service expectations.
• Maintain customer-specific SOPs, packing instructions, shipping requirements, and operational procedures.
• Ensure new customer requirements or changes are communicated and implemented correctly.
• Support the onboarding of new customers into the warehouse and fulfilment operation.
• Coordinate stock arrivals, product setup, SKU information, system setup, and operational requirements for new customers.
• Conduct regular follow-ups with customers regarding outstanding matters.
• Identify recurring customer issues and work with operations to prevent them from happening again.
• Monitor daily customer orders and fulfilment progress.
• Coordinate with warehouse teams regarding picking, packing, dispatch, and delivery.
• Monitor order cut-off times and ensure urgent or priority orders are communicated properly.
• Follow up on orders that are delayed, incomplete, rejected, or require special handling.
• Coordinate order amendments and cancellations with operations.
• Ensure customers are informed quickly when an order cannot be fulfilled as expected.
• Assist in coordinating high-volume periods, promotions, campaigns, and major customer sales events.
• Coordinate incoming stock deliveries between customers and warehouse operations.
• Ensure customers provide the necessary inbound information and documentation before stock arrives.
• Communicate expected delivery dates, quantities, SKUs, and special handling requirements to the warehouse.
• Follow up on inbound receiving status and update customers accordingly.
• Coordinate stock discrepancies, shortages, excess stock, damaged goods, and incorrect items.
• Assist with inventory investigations and stock reconciliation.
• Coordinate stock counts and inventory checks when requested by customers.
• Take ownership of customer operational issues from start to finish.
• Investigate problems together with warehouse supervisors and operations staff.
• Gather the necessary information before responding to customers.
• Ensure customers receive clear explanations and proposed solutions.
• Track unresolved matters and follow up until closure.
• Maintain records of recurring problems and identify areas for operational improvement.
• Assist management in determining the root cause of major service failures.
• Work closely with warehouse supervisors, pickers, packers, inventory staff, transport teams, and management.
• Communicate customer priorities and operational deadlines clearly.
• Ensure different departments are aligned on customer requirements.
• Participate in daily operational planning where required.
• Highlight expected increases in order volume, inbound volume, promotions, or special projects to the operations team in advance.
• Assist management in improving communication between the office, customer service, and warehouse teams.
• Maintain accurate records of customer requests, operational issues, and resolutions.
• Maintain customer SOPs and account documentation.
• Prepare customer and operational reports when required.
• Monitor outstanding tasks and ensure follow-up actions are completed.
• Maintain records relating to inbound shipments, inventory issues, orders, returns, and deliveries.
• Assist with preparing monthly service reports or customer review information.
• Support billing verification by checking operational activities where necessary.

Key Performance Indicators

• Customer response time
• Speed of issue resolution
• Order fulfilment accuracy
• On-time order processing
• Accuracy of communication between customers and operations
• Number of unresolved or overdue customer issues
• Reduction in recurring operational problems
• Customer satisfaction
• Accuracy of customer SOP implementation
• Inbound and inventory issue resolution time
• Ability to ensure customer requests are completed correctly and on time

Requirements

• Strong communication and coordination skills. Able to communicate clearly with both customers and warehouse staff.
• Strong organisational and follow-up skills. Able to manage multiple customer accounts and requests simultaneously.
• Comfortable working in a fast-paced logistics environment.
• Strong problem-solving skills.
• Good Microsoft Excel or Google Sheets skills.
• Comfortable using warehouse management systems, order management systems, and other operational software.
• Good written and verbal English.
• Strong attention to detail.
• Able to work independently and take ownership of problems.

Ideal Candidate

• The ideal candidate is someone who naturally takes ownership. When a customer has a problem, you do not simply forward the message to the warehouse and consider the task complete. You follow up with operations, understand what happened, ensure corrective action is taken, update the customer, and continue following the matter until it is resolved.
• You should be comfortable managing communication from both sides — understanding the customer’s expectations while also understanding the operational realities of running a warehouse.
• With the role requiring someone who can remain organized even when handling many customers, orders, requests, and operational issues at the same time.
• Confident enough to push both customers and internal teams when information, action, or decisions are required.

Pay: $3,200.00 - $3,500.00 per month

Work Location: In person