Operations Support Officer #Airport

SMARTE CARTE SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 84,000; Full time

Job summary

SMARTE CARTE SINGAPORE PTE. LTD. is hiring a Supervisory role to monitor real-time ground operations across terminals via CCTV, ensuring SOP adherence and processing porter requests.

The job covers trolley, taxi and porter coordination, incident support with CCTV footage, and providing admin support to Duty Ops. It requires a Diploma, 2 years supervisory experience, strong communication, and willingness to work 12-hour shifts with airport access.

Qualifications

• Diploma in Science/Engineering/ Supply Chain or equivalent.
• Minimum 2 years of supervisory experience in quality/operations functions.
• Strong interpersonal, communication and organizational skills.
• Able to influence stakeholders in TMC.
• Adaptable to change and a good team player.
• Proficient in Microsoft Office.
• Able to work on shift duty.
• Able to obtain an Airport Pass (Airside).
• 12 hours shift, Work 4 days off 3 days.

Responsibilities

• Monitor real-time ground situations at all key touchpoints in all terminals from TMC via CCTV, per SOPs; process Porter Service requests and ensure Operations Supervisor fulfills service.
• Coordinate and support overall trolley, taxi and porter operations.
• Act as coordinator between Duty Manager and Duty Terminal Manager/TMC Operations Cells during extraordinary operations; assist with incident investigations by extracting CCTV footage.
• Provide ad hoc administrative support to Duty Ops Manager when required.
• Alert the respective duty Supervisor on key events of the day.
• Perform any other duties assigned by management.

Skills

Interpersonal skills

Communication

Organizational skills

Stakeholder management

Team player

Microsoft Office

Shift work

Education

Diploma in Science/Engineering/ Supply Chain or equivalent

Job description

Core Responsibilities:

• Monitor and update real-time ground situations at all key touchpoints in all terminals from TMC via CCTV, in accordance with SOPs.Process all Porter Service request(s) and ensure respective Operations Supervisor fulfills service.
• Coordinate and support overall, trolley, taxi and porter operations.
• Act as coordinator between Duty Manager and Duty Terminal Manager/TMC Operations Cells during extraordinary operations matters that may arise. Assist the Terminal Manager/Duty Manager with incident/accident investigation by extracting the CCTV footages.
• Provide ad hoc administrative support to Duty Ops Manager when required.
• Alert the respective duty Supervisor on key event of the day.
• Perform any other duties assigned by management.

Trolley Operations

• Monitor the supply and demand of trolleys using the associated systems.
• Perform routine checks as stipulated in the SOP.
• Activate Operations Supervisor for replenishment of trolleys and/or clearing of unused trolleys when required.
• Provide regular updates to CAG using relevant platforms on real-time trolleys levels at designated locations.
• Receive direct information and report any incidents related to trolley operations to the Operations Supervisor for prompt response and assistance.

Taxi Operations

• Monitor the supply and demand of taxis using the associated systems.
• Activate taxi supply when necessary, including phone calls to taxi operators and urgent calls.
• Ensure all terminal workstations and TMS area functioning including verifing and updating the accuracy of information in the taxi systems.
• Observe and report the status of passenger queue ensuring appropriate actions are taken to accommodate passengers in queue.
• Plan for taxi supplies and take appropriate action in the administration of taxi coordination.

Periodic Duties:

• Generate service utilization reports
• Cover Operations Supervisor's duties as assigned.
• Cover Duty Manager's duties in their absence for coordination.
• Undertake ad hoc quality/operations improvement projects/tasks as assigned

Job Specifications (Qualifications/Experiences):

• Diploma in Science/Engineering/ Supply Chain or equivalent.
• Minimum 2 years of supervisory experience in quality/operations functions.
• Possess good interpersonal, communication and organizational skills.
• Confident in managing and influencing stakeholders in TMC.
• Adaptable to change and a good team player.
• Microsoft Proficient
• Able to work on shift duty.
• Able to obtain an Airport Pass (Airside)
• 12 hours shift, Work 4 days off 3 days.