Flight Operations Manager

WINGSOVERASIA PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

wingsoverasia pte. ltd. is seeking an experienced Operations Leader to oversee aircraft ground handling and trip support operations in Singapore.

You will lead and train a skilled team, ensuring top-tier service, quick issue resolution, and continuous process improvements. You will personally meet clients, drive customer satisfaction, manage staffing and rostering, and collaborate with cross-functional teams to deliver consistent, high‑standard service outcomes in a fast-paced aviation

Qualifications

• Bachelor’s degree required in business or aviation-related field.
• Proven track record in operations and customer-facing roles.
• Strong leadership and people-management skills.
• Excellent communication and relationship-management abilities.

Responsibilities

• Oversee day-to-day planning, coordination, execution, and performance monitoring of aircraft ground handling and trip support operations.
• Lead, train, and maintain team competency, ensuring service excellence and up-to-date operational knowledge.
• Personally meet and greet clients to ensure a warm welcome and smooth service experience.
• Ensure effective resolution of service issues to maintain high customer satisfaction levels.
• Drive process compliance and continuous improvement in the operations.
• Manage manpower planning, staff productivity, and efficient rostering to support operational needs.
• Ensure prompt service response times and effective resolution of issues within defined turnaround periods.
• Champion customer satisfaction by leading the team to meet and exceed service quality KPIs.
• Collaborate with management and cross-functional teams to deliver consistent and high-standard product and service outcomes.

Skills

Leadership

Customer service

Sales capability

Communication

Analytical thinking

Education

Bachelor’s degree in Business Administration, Operations Management, Aviation, or related field

Job description

Responsibilities

• Oversee day-to-dayplanning, coordination, execution, and performance monitoring of aircraftground handling and trip support operations.
• Lead, train, and maintain team competency, ensuring service excellence and up-to-date operational knowledge.
• Personally meet and greet clients to ensure a warm welcome and smooth service experience.
• Ensure effective resolution of service issues to maintain high customer satisfaction levels.
• Drive process compliance and continuous improvement in the operations.
• Manage manpower planning, staff productivity, and efficient rostering to support operational needs.
• Ensure prompt service response times and effective resolution of issues within defined turnaround periods.
• Champion customer satisfaction by leading the team to meet and exceed service quality KPIs.
• Collaborate with management and cross‑functional teams to deliver consistent and high‑standard product and service outcomes.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, Aviation, or a related field.
• 7–8 years of progressive management experience, with a strong track record in business operations and financial performance.
• Demonstrated excellence in customer service and customer‑facing operations, with a commitment to service quality.
• Deep industry knowledge and end-to-end understanding of business processes within aviation or related sectors.
• Outstanding communication, interpersonal, and relationship management skills, including professional sales capability.
• Strong analytical thinking and organizational ability, with capacity to multi‑task and prioritize in a fast‑paced environment.
• Proven leadership in fostering positive employee relations and cultivating a safe, team‑oriented, and improvement‑driven workplace.
• Highly dependable and accountable, with strong self‑initiative and a results‑driven approach to achieving business goals.
• Professional, courteous, and confident when interacting with clients, partners, and team members.