Operations & Projects Lead — Family & Social Services (Public Sector)

v-elegant pte. ltd.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

v-elegant pte. ltd. is seeking an Operations Manager to oversee the setup and daily operation of our operation centre in Singapore. The role plans and coordinates project activities to meet targets, service standards, and contractual requirements, ensuring smooth service delivery.

You will lead team leads and supervisors, monitor performance and quality, drive improvements, and ensure adherence to procedures. Strong communication and leadership are essential in a government-adjacent environment.

Qualifications

• Degree in Business Administration, Project Management, Operations Management, or related field.
• Relevant experience in project management, operations management, or customer service.
• Experience in managing teams and overseeing service delivery, preferably in public sector or government-related operations.
• Good communication, leadership, coordination, and problem-solving skills.
• Proficiency in Microsoft Office and computer applications.

Responsibilities

• Oversee the overall setup, daily operations, and management of the operation centre.
• Plan and coordinate project activities to ensure operational targets, service standards, and contractual requirements are met.
• Manage and supervise Team leads, Supervisors to ensure smooth operations and quality service delivery.
• Monitor team performance, productivity, and service quality, and implement improvements where necessary.
• Ensure compliance with procedures, policies, and service requirements.
• Coordinate with the relevant stakeholders to resolve operational issues and provide regular project updates.
• Identify operational risks and implement appropriate solutions to ensure business continuity.
• Manage manpower planning, staff deployment, training, and performance monitoring.

Skills

Team leadership

Communication

Coordination

Problem-solving

Education

Bachelor's degree in Business Administration, Project Management, Operations Management, or related field

Tools

Microsoft Office

Job description

v-elegant pte. ltd. is seeking an Operations Manager to oversee the setup and daily operation of our operation centre in Singapore. The role plans and coordinates project activities to meet targets, service standards, and contractual requirements, ensuring smooth service delivery.

You will lead team leads and supervisors, monitor performance and quality, drive improvements, and ensure adherence to procedures. Strong communication and leadership are essential in a government-adjacent environment.