Student Management Officer (Primary School – Term-Time Only)

Sunnyhill Ace; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Sunnyhill Ace in Singapore seeks a dedicated, objective, and empathetic professional to join the school's student management team. The role focuses on strengthening capacity to handle peer conflicts, reported bullying, and student conduct, working with Form Teachers and Year Heads to facilitate early intervention and positive student development.

You will gather objective accounts, document cases, support restorative practices, engage with parents, supervise during recess and exams, and escalate

Qualifications

• Diploma or Degree in Social Work, Psychology, Counselling, Youth Work, Education.
• Proven experience with children or youth preferred (2+ years).
• Strong listening and communication skills; maintain professional boundaries.

Responsibilities

• Fact-Finding and Inquiry: gather objective accounts from students and witnesses to form an unbiased picture.
• Case Documentation: conduct interviews and maintain case notes to support the Year Head; no disciplinary determinations by this role.
• Conflict Resolution and Restorative Practice: facilitate restorative conversations between primary students under guidance.
• Parent Engagement: provide clear, factual updates to parents/guardians.
• Campus Vigilance and Supervision: ensure safety during recess, detentions, exams, and transitions.
• Critical Escalation: identify and escalate serious safety indicators to school leadership.

Skills

Active listening

Communication

Calm under pressure

Documentation

Education

Diploma or Degree in Social Work, Psychology, Counselling, Youth Work, Education

Job description

Job Details

• Working Hours: Mondays to Fridays, 8:00 AM – 3:00 PM (Inclusive of a 30-minute lunch break).
• Work Schedule Privilege: Service is NOT required on Saturdays, Sundays, gazetted public holidays, and official MOE school holidays.
• Location: Tampines Primary School – 250 Tampines Street 12, Singapore 529426

Job Description & Core Responsibilities

We are looking for a dedicated, objective, and empathetic individual to join the school's student management team. The primary goal is to strengthen the school's capacity to handle peer conflicts, reported bullying, and student conduct. Working hand-in-hand with Form Teachers and Year Heads, you will facilitate early intervention and positive student development pipelines.

• Fact-Finding & Inquiry: Gather objective accounts and statements from affected students and witnesses to piece together a clear, unbiased picture of school incidents.
• Case Documentation: Conduct interviews, review behavioral context, and maintain comprehensive case notes to support the Year Head. (Note: This position does not determine disciplinary outcomes).
• Conflict Resolution & Restorative Practice: Under guidance, facilitate restorative conversations and collaborative conflict-resolution dialogues between primary-school students to build positive peer outcomes.
• Parent Engagement: Partner with Year Heads and Form Teachers to provide clear, factual updates to parents or guardians on student management situations.
• Campus Vigilance & Supervision: Maintain an active, visible presence during recesses, detentions, examinations, and student transitions to ensure a safe and supportive learning environment.
• Critical Escalation: Swiftly identify and escalation serious indicators regarding student safety, self-harm risks, severe bullying, or suspected abuse to designated school leadership.

Job Requirements

• Educational Background: A Diploma or Degree in Social Work, Psychology, Counselling, Youth Work, Education, or a closely related behavioral discipline is highly advantageous.
• Proven Experience: At least 2 years of direct experience working with children or youth, ideally within school environments, community social services, or youth organizations.
• Key Skills: Strong active listening and communication skills to connect with primary-school-aged children while maintaining strict professional boundaries. Ability to remain completely calm, impartial, and non-judgmental during high-emotion or conflict-driven situations. Excellent documentation skills to draft clear, concise case notes and regular progression reporting logs.
• Discretion & Ethics: High standard of integrity; capable of managing sensitive family records on a strict need-to-know framework without using personal electronic storage.