0510 Operations Manager (Student Management)/Yishun MRT

MAXHUNT RESOURCE PTE. LTD.; Singapore; On-site; SGD 39,000 - 58,000; Full time

Job summary

North View Primary School is seeking a dedicated Student Support Officer to assist the Student Management Team with discipline cases, supervision during recess and activities, detention, and corrective work.

You will conduct investigations, maintain case records, liaise with parents, monitor entry and exit, respond to emergencies, manage databases, track attendance, and coordinate with external agencies as required.

Qualifications

• Preferably five years of experience working with children or youths from diverse backgrounds.
• Experience in discipline, case management or behaviour support is valued.
• Familiarity with restorative practices and student support frameworks.
• Strong interpersonal and communication skills to engage students, parents and staff.

Responsibilities

• Support the Student Management Team with discipline cases, supervision, detention and corrective work.
• Assist with investigations and implementation of school discipline policies; maintain case records and updates to parents.
• Conduct walkabouts within school grounds, monitor entry/exit, and manage crowd flow at arrival and dismissal.
• Respond to emergencies and escalate as needed.
• Maintain student management databases, track attendance and report discipline trends.
• Coordinate with external agencies such as police and social services when required.
• Identify students needing support and refer to counsellors or teachers; build positive relationships.
• Support student briefings, orientations and other duties assigned by management.

Skills

Experience with children

Restorative practices

Case management

Strong interpersonal skills

Report writing

Microsoft Office

Education

First Aid certificate

Tools

Microsoft Office

Job description

Name of Authority:

North View Primary School

Contract Period:

1 November 2026 to 31 October 2027.

Option period:

1 November 2027 to 31 October 2028.

Personnel to be deployed at the following hours:

• Mondays to Fridays: 7:00am to 4:00pm, inclusive of a one-hour lunch break.
• Additional hours may be required with one day's advance notice.
• Service is not required during school holidays unless requested with three days' advance notice.
• Service not required on Saturdays, Sundays and gazetted public holidays.

Requirements:

• Preferably five years of experience working with children or youths from diverse backgrounds. Experience in discipline, case management or behaviour support is strongly valued.
• Relevant operational, safety and incident-management experience, including experience gained in uniformed services, is preferred.
• Strong interpersonal and communication skills to engage students, parents and staff, de-escalate conflict and remain calm in challenging situations.
• Familiarity with restorative practices, case management and student support frameworks.
• Ability to work independently, exercise sound judgement and respond appropriately under pressure.
• Proficiency in report writing, accurate record-keeping and Microsoft Office.
• Valid First Aid certificate, or willingness to obtain one before starting duties.

Job Scopes:

1. 1. Support the Student Management Team and teachers with discipline cases, recess and activity supervision, detention and corrective work.
2. 2. Assist with fact-finding, investigations and implementation of school discipline policies; keep case records and communicate agreed updates and follow-up actions to parents or guardians.
3. 3. Conduct walkabouts within school grounds and around the perimeter, monitor entry and exit points, and manage crowd flow at arrival, dismissal and busy activities.
4. 4. Respond to emergencies, escal…
5. 5. Maintain student management databases, track attendance, flag persistent absenteeism and prepare reports on discipline trends.
6. 6. Coordinate with external agencies such as police and social services when required.
7. 7. Identify students needing support, refer them to counsellors or teachers, and build positive relationships that encourage good behaviour.
8. 8. Support student briefings and orientations, school operations and other related duties assigned by management.

Maxhunt Resource Pte Ltd | EA Licence: 22C1322

Cynthia Lai | Registration No: R25146301