Operations Manager (Salon/F&B)

WALKING ON SUNSHINE PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A prominent restaurant and salon management company in Singapore is seeking a manager to oversee daily operations. Responsibilities include staff training, ensuring customer satisfaction, and financial oversight. The ideal candidate has a bachelor's degree in Hospitality or Retail Management and proven management experience in the beauty and F&B industry. Strong leadership and communication skills are essential.

Qualifications

• Proven management experience in the Beauty & F&B industry.
• Strong understanding of legal rules and guidelines in the industry.
• In-depth knowledge of diverse business functions related to beauty and hospitality.

Responsibilities

• Manage day-to-day operations and ensure a positive outlet image.
• Coordinate front and back of house operations for service delivery.
• Train staff on customer service best practices.
• Prepare reports and analyze sales figures to maximize profits.

Skills

Leadership

Communication

Financial Management

Customer Service

Education

Bachelor Degree in Hospitality or Retail Management

Job description

Job Responsibilities

• Manage day to day restaurants & salons operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Job Specialisations

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven management experience in the Beauty & F&B industry
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented
• Possess strong knowledge of Beauty and F&B industry 's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
• Working knowledge of data analysis and performance / operation metrics