Integrated Operations Lead

MINISTRY OF INSTITUTES PTE. LTD.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

MINISTRY OF INSTITUTES PTE. LTD. is seeking an Operations professional in Singapore to oversee daily cleaning, coatings and logistics, coordinating manpower and deliveries to ensure on-time completion and high service quality.

You will liaise with customers, supervisors, drivers and internal teams, maintaining safety, records and performance standards while driving process improvements and exceptional customer experiences.

Qualifications

• Diploma or degree in Operations, Business Administration, Logistics, or Facilities Management preferred.
• 2–3 years of relevant operations experience, preferably in cleaning, disinfection or service industries.
• Good planning, scheduling and coordination of people, jobs and daily operations.
• Strong organizational, communication and problem-solving skills with good customer service ability.
• Proactive, hands-on and responsible, able to manage multiple tasks in a fast-paced environment.
• Ability to multi-task and coordinate with various stakeholders.
• Takes ownership and drives projects to completion.

Responsibilities

• Drive daily operations: oversee cleaning, coating, and logistics to ensure timely, quality work.
• Lead manpower coordination: plan, deploy, and schedule staff for jobs.
• Coordinate deliveries and logistics with drivers and warehouse teams.
• Be the operations link: liaise with customers, supervisors, drivers, and internal teams.
• Deliver great customer experience: manage appointments, understand requirements, follow up on inquiries and issues.
• Monitor quality and performance: track progress and coordinate corrective actions when needed.
• Manage resources: ensure availability and proper use of products, PPE and equipment.
• Maintain safety and standards: comply with SOPs, ISO 9001 & 45001, safety rules and site regulations.
• Keep operations organized: maintain schedules, records and delivery documents.
• Solve problems and take ownership: handle changes, shortages, conflicts promptly.
• Support business growth: help improve processes and assist new projects.

Skills

Planning & scheduling

People coordination

Organizational skills

Communication

Problem-solving

Customer service

Multitasking

Independence

Education

Ops/Facilities degree

Job description

Role Snapshot:

1.Drive Daily Operations: Oversee and coordinate daily cleaning, coating and logistics delivery activities to ensure jobs are completed efficiently, on time and to Company standards.

2.Lead Manpower Coordination: Plan and deploy manpower, manage schedules, coordinate replacements and ensure the right team is assigned to the right job.

3.Coordinate Deliveries & Logistics: Manage product delivery schedules, coordinate with drivers and warehouse teams, and ensure products reach customers and jobsites accurately and on time.

4.Be the Operations Link: Work closely with customers, supervisors, team leaders, drivers and internal teams to keep jobs, projects and deliveries running smoothly.

5.Deliver Great Customer Experience: Coordinate appointments, understand customer requirements, respond to operational enquiries and ensure issues or complaints are followed up promptly.

6.Monitor Quality & Performance: Track job progress and service quality, identify gaps and coordinate corrective orrectification works when required.

7.Manage Resources: Ensure cleaning products, coating materials, equipment, PPE and other operational resources are available and properly utilised.

8.Maintain Safety & Standards: Ensure compliance with Company SOPs,
ISO 9001 & 45001 standards, safety requirements, proper handling procedures and customer site regulations.

9.Keep Operations Organised: Maintain accurate schedules, job records, delivery documents, attendance records,reports and other operational documentation.

10.Solve Problems & Take Ownership: Handle last-minute changes, manpower shortages, scheduling conflicts, urgent jobs and delivery issues with a practical, solution-focused approach.

11.Support Business Growth: Work with Management to improve processes, increase operational efficiency, enhance service quality and support new projects and business opportunities.

12. Be a Key Support to Management: Provide regular updates on operations, manpower, projects, deliveries, customer matters and areas for improvement, while taking on other operational assignments when required.

Who We’re Looking For:

1.Diploma/Degree in Operations, Business Administration, Logistics, Facilities Management or relatedfield preferred.

2.2–3 years of relevant operations experience, preferably in cleaning, disinfection or service industries.

3.Good at planning, scheduling & coordinating people, jobs and daily operations.

4.Strong organizational, communication and problem-solving skills with good customer service ability.

5.Proactive, hands-on and responsible,with the ability to manage multiple tasks and work in a fast-paced environment

6.Able to multi-tasks and work independently while also coordinating effectively with various stakeholders.

7.Someone who enjoys taking responsibility, solving challenges and seeing projects through from start to finish.